Product Support - AI PO Scanning Solution
Posted Today by 1752220564
Negotiable
Undetermined
Remote
China, Asia
Summary: The role involves providing technical support for an AI-based Purchase Order (PO) scanning solution for an international client, specifically targeting the Asian time zone. The candidate will act as a liaison between local teams in Asia and a central European team, requiring fluency in Chinese-Mandarin and English. Experience in eCommerce or supply chain projects, particularly with AI-driven automation systems, is essential. The position is remote and requires immediate availability for a duration of 5 months, with the possibility of extension.
Key Responsibilities:
- Product/Technical support for Asia in AI driven automation solution (PO Scanning solution)
- Act as interface between local team in Asia and central European team
- Act as subject matter expert for PO scanning solution
- Gather requirements for system improvement/technical issues/trouble shooting
- Liaise with vendor and central IT to solve technical issues
- Stakeholder Management
- Escalation Management
- Support regional eCommerce Manager
- Regular coordination with the business (globally)
Key Skills:
- Strong project experience in product/technical support
- Experience in eCommerce or Supply chain projects
- Technical project experience with AI driven automation systems
- Preferred: Experience with supporting AI based PO Scanning Solutions
- Technical experience with system integrations - preferred
- Nice to have: Experience with Rossum
- Nice to have: Integration experience with SAP
- Must have: Fluency in Chinese-Mandarin & English
Salary (Rate): undetermined
City: undetermined
Country: China
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Product Support - AI based PO Scanning Solution - 5+ months - Asian time zone - Start ASAP
For our international client, we are looking for a Product Support/technical support consultant with experience in AI driven automation solutions in the eCommerce or supply chain space.
Your main task is to provide local (Asia time zone) technical support for an AI based PO scanning Solution that the client is implementing globally.
Training on the solution will be provided but experience in technical support for ecommerce AI solutions is necessary.
Candidate must be based in Asia and fluent in Chinese-mandarin.
Tasks:
* Product/Technical support for Asia in AI driven automation solution (PO Scanning solution)
* Act as interface between local team in Asia and central European team
* Act as subject matter expert for PO scanning solution
* Gather requirements for system improvement/technical issues/trouble shooting
* Liaise with vendor and central IT to solve technical issues
* Stakeholder Management
* Escalation Management
* Support regional eCommerce Manager
* Regular coordination with the business (globally)
Requirements:
* Strong project experience in product/technical support
* Experience in eCommerce or Supply chain projects
* Technical project experience with AI driven automation systems
* Preferred: Experience with supporting AI based PO Scanning Solutions
* Technical experience with system integrations- preferred
* Nice to have: Experience with Rossum
* Nice to have: Integration experience with SAP
* Must have: Fluency in Chinese- mandarin & English
Project details:
* Start: ASAP (July/August)
* Duration: 5 months (+ option to extend)
* Workload: 5 days per week
* Location: 100% Remote, must be based in Asian time zone (preferably China)
* Languages: Fluency in Chinese- mandarin & very good English
Telephone interview slots with our client can be arranged at short notice with a decision immediately thereafter.
Reference
CR/127915_1752143815
Date
10 Jul 2025