Product Owner (IVR)
Posted 1 week ago by 1754551211
Negotiable
Outside
Remote
USA
Summary: The Voice Product Owner role focuses on managing the end-to-end functionalities of contact center products, particularly in a remote setting. The position requires strong communication skills to lead discovery sessions and translate business needs into actionable user stories. Familiarity with Twilio IVR and reporting is advantageous, and the candidate should demonstrate accountability and empathy in a fast-paced environment.
Key Responsibilities:
- Understand end-to-end contact centre functionalities
- Lead large scale discovery sessions with stakeholders
- Document business needs and convert them into consumable user stories with acceptance criteria
- Own product processes and deliverables
- Thrive in a high-speed environment
Key Skills:
- Understanding of contact centre functionalities
- Exposure to Twilio IVR and Insights reporting
- Strong communication skills
- Ability to lead discovery sessions
- Task ownership and accountability
- Empathy and high performance in fast-paced environments
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role 3: Voice Product Owner
Location: Remote (Preferred EST / CST)
Required Skillsets
- Understanding of end-to-end contact centre functionalities
- Exposure to Twilio IVR and Insights reporting will be a bonus
- Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
- Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s
- Task ownership and Accountability of product processes and deliverables
- Empathetic and high-performing product person who thrives in high-speed environment.