Summary: The role of ServiceNow Product Manager involves overseeing product management activities for a major digital transformation project, focusing on the effective delivery of the ServiceNow platform. The position requires developing a three-year roadmap for feature deployment and collaborating with Technology Business Partnering for backlog refinement. Experience in consultancy or public sector environments, particularly with the GDS framework, is preferred.

Key Responsibilities:

• Support the establishment of a ServiceNow delivery capability through a delivery partner and provide supplier management.
• Architectural design and engineering delivery oversight, including Software Engineers and Scrum Masters.
• Develop a long-term product roadmap for ServiceNow, aligned with core feature rollouts.
• Define a strategic plan for adopting ServiceNow features to enhance ITSM.
• Scope the strategic rollout of CMDB, including a review of the existing service catalogue.
• Manage client-side service relationships with a ServiceNow Delivery Partner.
• Provide a strong understanding of governance processes for managing change within the ServiceNow platform.

Key Skills:

• Experience as a Product Manager, specifically with ServiceNow.
• Strong understanding of ITSM and governance processes.
• Experience in consultancy and/or public sector environments.
• Familiarity with the GDS framework.
• Ability to develop strategic roadmaps and manage supplier relationships.
• Experience in architectural design and engineering delivery.

Salary (Rate): 550

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT