Product Manager

RESPONSIBILITIES

• Own the strategy, roadmap, and ongoing development of digital customer experience products and capabilities
• Translate business objectives and customer insights into prioritized product initiatives, features, and releases
• Manage and refine the product backlog in partnership with Product Owners, business stakeholders, and delivery teams
• Define feature requirements, acceptance criteria, dependencies, risks, assumptions, and success measures
• Lead products through the full development lifecycle within an Agile environment
• Partner with engineering, architecture, marketing, operations, and other product teams to deliver integrated solutions
• Develop process flows and evaluate how new digital capabilities impact the broader customer journey and business operations
• Balance customer value, business priorities, technical considerations, and delivery timelines when making scope decisions
• Collaborate with technical teams on solution design, estimates, release planning, and implementation options
• Incorporate customer feedback and usability findings into product decisions and future enhancements
• Support business case development and evaluate the cost, value, and impact of new product opportunities
• Guide cross-functional teams through prioritization, trade-offs, and delivery decisions

REQUIREMENTS

• Bachelor's degree and 5+ years of relevant product management experience
• 5+ years of experience working with Agile methodologies in Product Manager and/or Product Owner roles
• Experience managing digital products through strategy, roadmap development, delivery, and ongoing optimization
• Strong understanding of digital customer experience and customer journey concepts
• Experience developing product backlogs, user stories, feature requirements, acceptance criteria, and release plans
• Knowledge of software development processes and IT systems
• Familiarity with web technologies and CRM platforms
• Ability to translate business objectives into actionable product strategies while accounting for technical considerations
• Strong cross-functional leadership and ability to influence teams without direct authority
• Excellent stakeholder management, communication, prioritization, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Experience with medical devices and/or regulated industries is a plus
• Familiarity with Scaled Agile Framework (SAFe) is a plus