Product Manager

What You'll Do

• Lead delivery of Workforce Management initiatives and enhancements within the UKG Pro WFM platform.
• Collaborate with Store Operations, HR, Legal, Vendors and Technology partners to understand business needs and translate them into scalable product solutions.
• Break down complex operational challenges into clear requirements, delivery plans, and system capabilities.
• Drive cross-functional alignment and execution through strong stakeholder engagement and indirect leadership.
• Identify opportunities to improve labor forecasting, scheduling, workforce planning, timekeeping and compliance capabilities.
• Partner with vendor, engineering and platform teams to prioritize and enable product backlog and feature delivery.
• Facilitate requirement sessions, workshops, and solution design discussions with business partners.
• Communicate effectively with leadership and stakeholders on delivery progress, risks, and outcomes.
• Leverage data and operational insights to recommend process improvements and system optimizations.
• Ensure workforce management solutions align with labor regulations, compliance policies, and enterprise governance standards.

Who You Are

• A strong communicator who can work effectively across technical and business stakeholders.
• A problem solver who can decompose complex challenges into actionable solutions.
• Comfortable operating in ambiguous environments while maintaining delivery momentum.
• A collaborator who can build trust and influence across HR, Legal, Store Operations, Vendors and Technology teams.
• Experienced in driving outcomes through indirect leadership and cross-functional coordination.

Basic Qualifications

• 10+ years of experience working with Workforce Management (WFM) systems
• Experience with UKG Pro Workforce Management (UKG WFM / Kronos) strongly preferred
• Ability to work U.S. onshore hours
• Strong written and verbal communication skills
• Demonstrated ability to lead complex initiatives without direct authority
• Experience partnering with HR, Legal, Technology, and Operations teams

Preferred Qualifications

• Background in Industrial Engineering, Operations Research, or related analytical field
• Experience supporting retail workforce management environments
• Knowledge of timekeeping, labor optimization, workforce planning, scheduling, and compliance systems
• Experience working within Agile or product delivery frameworks
• Experience supporting workforce technology platforms

Impact You'll Have

• Enable workforce technology solutions that accurately pay and support thousands of retail employees across Gap Inc. brands
• Improve the efficiency and effectiveness of store labor planning and scheduling
• Drive scalable solutions that enhance operational performance and compliance
• Partner with business leaders to shape the future of workforce technology