product manager-Dynamics 365 Customer Service
Posted 2 days ago by 1751617230
Negotiable
Outside
Remote
USA
Summary: The role of Product Manager for Business Systems focuses on managing the Dynamics 365 Customer Service module, requiring a blend of strategic and tactical skills. The position is fully remote and has a high probability of extension beyond the initial 8-month term. The ideal candidate will possess strong agile experience and the ability to inspire stakeholders in utilizing the product effectively. A certification in Microsoft Dynamics 365 Customer Service is highly preferred.
Key Responsibilities:
- Manage the Dynamics 365 Customer Service module implementation from the ground up.
- Collaborate with stakeholders to optimize product usage and inspire engagement.
- Balance strategic planning with tactical execution in product management.
- Utilize strong agile methodologies in project execution.
Key Skills:
- Experienced with Dynamics 365 Customer Service Module.
- Strong agile experience.
- Balance of strategic and tactical skills.
- Product management experience.
- MS Dynamics 365 Customer Service Module implementation experience.
- MB 230 - Microsoft Dynamics 365 Customer Service Functional Consultant certification highly preferred.
- Ability to sell stakeholders on product usage and inspire engagement.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Product Manager, Business Systems - Dynamics 365 Customer Service
100% REMOTE
8+ Months high probability to extend
Key Skills - MUST HAVE
- experienced with Dynamics 365 Customer Service Module
- Strong agile experience
- Balance of strategic and tactical
- Product management experience
- MS Dynamics 365 Customer Service Module implementation experience from the ground up.
- MB 230 - Microsoft Dynamics 365 Customer Service Functional Consultant certification HIGHLY PREFERRED
- Must have the ability able to sell stakeholders on how to best use the product. Not someone who will just take orders and implement them. Need someone who can inspire their use of the product and be a champion for the product and be able to show what it can do and how it can solve problems for the client.