Product Manager, AI-Enabled Member Experience

Description

We are seeking a senior Product Manager to help drive the transformation of our client's member experience through a new AI-first digital ecosystem.

This role will focus on mobile-first product experiences, intelligent search and member matching, personalization, and AI-enabled capabilities that create measurable member value.

The ideal candidate combines strong product management experience, practical AI knowledge, UX expertise, technical fluency, and data-driven decision making.

They collaborate with business stakeholders, engineers, designers, and data teams while operating effectively in a fast-moving environment with evolving priorities.

Responsibilities

• Lead product strategy and execution for member-facing web and mobile experiences.
• Drive AI-enabled product initiatives focused on search, member matching, personalization, and future intelligent experiences.
• Partner with stakeholders across client to identify member needs and translate them into product priorities.
• Collaborate closely with engineering teams on requirements, APIs, architecture discussions, and delivery planning.
• Partner with UX and Design teams to ensure intuitive, mobile-first experiences that follow usability best practices.
• Use analytics and user behavior data to guide prioritization, design decisions, and product improvements.
• Support our client's broader digital transformation and platform modernization efforts.

Experience Requirements

• 8+ years of Product Management experience.
• Experience building or scaling mobile applications.
• Hands-on experience with AI-enabled products and understanding of AI capabilities, limitations, governance, security, and guardrails.
• Ability to communicate effectively with engineers and understand APIs, technical requirements, data flows, and architecture concepts.
• Strong UX/UI judgment, including user journeys, navigation hierarchy, and mobile usability best practices.
• Experience making product decisions using behavioral analytics and customer data.
• Strong stakeholder management and communication skills.
• Adaptable, accountable, self-directed, and comfortable with ambiguity.