Process Manager
Posted Today by Eutopia Search
£80,000 Per year
Undetermined
Remote
London Area, United Kingdom
Summary: The OTC Process Specialist role is a 6-month fixed-term contract focused on leading improvements in the global Order-to-Cash (OTC) operation for a large employer. The position requires collaboration with offshore BPO providers and finance teams to enhance billing, collections, and cash application processes. The ideal candidate will have significant experience in OTC management and a strong ability to drive optimisation and governance across multiple markets. This fully remote opportunity is suited for someone who excels in problem-solving and stakeholder engagement within a fast-paced environment.
Key Responsibilities:
- Lead and support improvements across the full O2C lifecycle, focusing on billing, credit, collections, and cash allocation.
- Work closely with the BPO partner to ensure consistent and high-quality delivery of OTC services.
- Drive continuous improvement, standardisation, and process governance across multiple markets.
- Engage stakeholders across Finance, Operations, and the BPO to gather feedback and implement changes.
- Support system-related queries and changes.
- Assist with audit activities and ensure process controls remain robust and compliant.
- Develop and maintain process documentation, desktop procedures, and training materials.
Key Skills:
- Demonstrable Order-to-Cash experience, ideally with hands-on billing and credit management exposure.
- Experience working in large, complex organisations with strong process control frameworks.
- Experience working with or managing an offshore BPO (not essential).
- Background in continuous improvement, process governance, and operational optimisation.
- Experience working across multiple markets or global teams.
- Excellent stakeholder engagement, communication, and influencing skills.
Salary (Rate): £80,000.00 yearly
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
OTC Process Specialist – 6 Months FTC Fully Remote Opportunity
Lead improvements across global Order-to-Cash (OTC) operation. Global employer seeking an experienced OTC Process Manager to support our OTC leadership team in driving optimisation, standardisation, and strong governance across end-to-end Order-to-Cash (O2C) processes. This is a key role partnering closely with our offshore BPO provider and finance teams across our UK and international operations. You’ll play a critical part in improving billing, collections, cash application and wider OTC performance within a large, complex organisation. This is an excellent opportunity for an O2C Manager who can influence, problem-solve, and deliver meaningful improvements in a fast-moving environment.
Key Duties:
- Lead and support improvements across the full O2C lifecycle, with a strong focus on billing, credit, collections and cash allocation.
- Work closely with our BPO partner to ensure consistent and high-quality delivery of OTC services.
- Drive continuous improvement, standardisation, and process governance across multiple markets.
- Engage stakeholders across Finance, Operations and the BPO to gather feedback and implement changes.
- Support system-related queries and changes
- Assist with audit activities and ensure process controls remain robust and compliant.
- Develop and maintain process documentation, desktop procedures and training materials.
Candidate Profile:
- Demonstrable Order-to-Cash experience, ideally with hands-on billing and credit management exposure.
- Experience working in large, complex organisations with strong process control frameworks.
- Experience working with or managing an offshore BPO (not essential)
- Background in continuous improvement, process governance, and operational optimisation.
- Experience working across multiple markets or global teams.
- Excellent stakeholder engagement, communication and influencing skills.
Experience required:
- Enjoys partnering with offshore teams and influencing delivery
- Has deep O2C expertise and can hit the ground running
- Thrives in continuous improvement and problem-solving
- Works confidently in fast-paced, complex environments
- Can translate operational challenges into workable solutions