Process Improvement Lean Practices Lead ITSM Teamdynamix W2 role
Posted 2 weeks ago by 1762331173
Negotiable
Outside
Remote
USA
Summary: The Process Improvement & Lean Practices Lead is responsible for driving operational excellence within IT services by identifying inefficiencies and implementing continuous improvement methodologies. This role requires initial on-site onboarding and training, followed by a fully remote working arrangement. The ideal candidate will possess a strong background in process analysis and improvement methodologies, with a focus on Lean, Six Sigma, and Agile principles. Collaboration with service owners to enhance daily operations is a key aspect of this position.
Key Responsibilities:
- Conduct process assessments to identify bottlenecks and improvement opportunities.
- Apply Lean, Six Sigma, and Agile principles to redesign workflows.
- Facilitate process mapping workshops and train staff on improvement techniques.
- Collaborate with service owners to embed continuous improvement into daily operations.
- Measure and report on efficiency gains and customer satisfaction improvements.
Key Skills:
- Strong background in process analysis and improvement methodologies.
- Certification in Lean, Six Sigma, or Agile practices preferred.
- Excellent facilitation and collaboration skills.
- Ability to translate technical processes into user-friendly workflows.
- Experience in IT service management (ITIL) is a plus.
Salary (Rate): undetermined
City: Omaha
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
OMAHA, NE
Manager is looking for someone locals or surrounding states.
For onboarding and training need to be onsite for initial few weeks. Than work fully remote.
Cant work with agencies , NO CTC .
Position: Process Improvement & Lean Practices Lead Position Summary:
The Process Improvement & Lean Practices Lead drives operational excellence by identifying inefficiencies and implementing continuous improvement methodologies. This role ensures IT services are streamlined, low-friction, and aligned with best practices.
Key Responsibilities:
- Conduct process assessments to identify bottlenecks and improvement opportunities.
- Apply Lean, Six Sigma, and Agile principles to redesign workflows.
- Facilitate process mapping workshops and train staff on improvement techniques.
- Collaborate with service owners to embed continuous improvement into daily operations.
- Measure and report on efficiency gains and customer satisfaction improvements.
Qualifications & Skills:
- Strong background in process analysis and improvement methodologies.
- Certification in Lean, Six Sigma, or Agile practices preferred.
- Excellent facilitation and collaboration skills.
- Ability to translate technical processes into user-friendly workflows.
- Experience in IT service management (ITIL) is a plus.