Process Design and Project Management ConsultantOnline Safety GroupEdinburgh, London, Manchester or RemotePlease note that this role is a contract to work on a specific project within the Online Safety Team, until March 2025.About OfcomOfcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.Our culture is clear we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.About the team you ll be part ofOfcom s Online Safety Group is a dynamic team of policy, technology and regulatory experts. You ll be part of the Supervision team that develops productive working relationship with service providers, involving regular engagement. This team is the face of the Online Safety Group to the largest online services in the UK.Specification of service To succeed in our mission of keeping UK Internet users safe, the Online Safety Group needs to process large amounts of qualitative from multiple sources (news articles, scholarly journals, service provider submissions, self-commissioned research and more).The information we currently hold regarding regulated services is often siloed within cross functional teams, making it difficult or time consuming for colleagues to find relevant information or updates. A functional Knowledge Management process and (eventually) system will provide a centralised source of information that is easily accessible and can lead to faster decision making.We are looking for a Process Design and Project Management Consultant to work with us till 31 March, 2025 to:Accelerate the building out of a proof of concept of this framework, leveraging already present threads within Supervision portfolios, the broader Online Safety team, our data experts, and product managers assigned to online safety.Own the business requirements gathering for a best in class solution to enable greater scale and sustainability.Coordinate ideas, efforts and deliverables across multiple Supervision teams to craft a coherent and aligned strategy for implementation of our plans.The skills, knowledge, and experience you ll need for successExperience in translating business needs from policy and operations teams to product management or engineering teams and up to senior leadership.Experience managing cross-functional initiatives and a record of designing and implementing processes that solve cross-functional business problemsThe ability to derive, document and defend business requirements for automated/platform solutions to manual processesThe ability to design and test proof of concept processes and framework and produce meaningful analyses to inform development next steps.Excellent communication and presentation development skills, with an ability to adapt style, tone and level of detail depending on the audienceExcellent organisational and project management skills, including experience with project management frameworks and tools.A track record of being able to work independently, prioritise effectively and influence without authority.Equal OpportunityAt Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break for whatever reason.As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.If you need information in an alternative format or have specific preferences, please contact our recruitment team at resourcing@ofcom.org.uk or call 0330 912 1378.Please apply with a CV and a short cover letter setting out why you are interested in working for Ofcom, and stating for which role(s) you are interested in applying and your office location preference.











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