Process Design Analyst

job summary

Our client in Chicago, Illinois is looking for a Process Design Analyst to join their team for a long term project.

This role leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service.

Understands the business needs and consults and partners with business leaders in planning projects and programs.

location: Telecommute

job type: Contract

salary: $50 - 60 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities

• Leads the development and compliance of policies and procedures for the business to ensure consistent implementation and improve efficiency, cost-effectiveness and/or internal and external customer service.
• Understands the business needs and consults and partners with business leaders in planning projects and programs.
• Provides complex analysis and decision support to business to deliver on key business priorities.
• Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement.
• Responsible for defining process performance measures, determines data availability, advises operational reporting group of required measures, and develops methods and tools to track process performance.
• Develops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities.
• Evaluates alternatives and external training.
• Responsible for building and maintaining centralized processing documentation.
• Evaluates and approves content for reference library.
• Maintains inventory of business process methodologies and approach.
• Documents business processes by applying and promoting process modeling best practices.
• Acts as business project manager for large process improvement projects including assisting IT with setting requirements, participating in user acceptance testing and documenting processes.
• Works with business partners across organization to improve how operational metrics are gathered, stored and analyzed.
• Prepares operations, finance and statistical reports using relevant internal and external data.

qualifications

• Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.
• Excellent analytical, organizational and planning skills.
• Proven business process modeling and analysis skills.
• Proficiency to facilitate meetings of high complexity.
• In-depth knowledge of project management principles.
• Expert knowledge of change management principles and methods.
• Strong communication, interpersonal and presentation skills both verbal and written.
• Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.

skills

• business process modeling
• decision support
• data availability
• analytical
• analysis skills
• communication
• planning skills
• user acceptance testing
• business priorities
• continuous improvement
• process improvement projects
• business process
• business processes
• business needs
• change management principles
• cost-effectiveness
• external customer service
• presentations
• presentation skills
• documenting processes
• finance
• statistical reports
• metrics
• operational reporting
• process modeling
• project management principles
• planning projects
• reference library