Purpose
Identify and eliminate the underlying causes of incidents, reduce repeat occurrences, and drive service improvement through structured root cause analysis and corrective actions.
Contract: 4 to 6 months
Location: Remote
Pay: attractive pay (inside IR35)
Key Responsibilities
- Own the Problem Management process and governance.
- Lead Root Cause Analysis (RCA) investigations.
- Coordinate technical teams to identify underlying causes.
- Create and manage Problem Records.
- Identify Known Errors and Workarounds.
- Track corrective and preventative actions through to completion.
- Monitor incident trends and recurring service issues.
- Drive continual service improvement initiatives.
- Ensure lessons learned are captured and shared.
- Provide RCA reports to customers, leadership, and service teams.
Coverage
- Root Cause Analysis (RCA)
- Known Error Management
- Trend Analysis
- Preventative Action Planning
- Service Improvement
- Post Incident Review (PIR)
- Lessons Learned
- Key Deliverables
- Root Cause Analysis Report
- Problem Record
- Known Error Record
- Corrective Action Plan
- Preventative Improvement Plan
- Post Incident Review Outcomes
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Rate:
Not specified
Location:
London
IR35 Status:
Inside
Remote Status:
Remote
Industry:
Project Management
Seniority Level:
Not Specified