PrintLogic Engineer

Role Summary

The PrintLogic Engineer provides advanced technical support and administration for enterprise print services within a large-scale environment. This role focuses on PrintLogic administration, print infrastructure modernization, printer deployment and driver management, identity integration, and advanced print services. The position serves as a senior technical resource and escalation point for complex print-related operations and initiatives.

Responsibilities

• Administer, configure, maintain, and support the enterprise PrintLogic environment and associated services.
• Manage enterprise PrintLogic portals and print management capabilities.
• Design and execute migrations from traditional print server environments to direct IP printing solutions.
• Configure and support advanced print capabilities, including secure release printing, mobile printing, and pull printing.
• Package, test, validate, and deploy printer drivers from manufacturers such as HP, Xerox, Ricoh, and Canon.
• Support printer driver deployment across Windows, macOS, and Linux environments.
• Troubleshoot driver conflicts, print queue failures, connectivity issues, and other complex printing problems.
• Validate and test printing solutions prior to production deployment.
• Configure printer deployments using Active Directory groups, Organizational Units, IP address ranges, and identity provider integrations.
• Integrate print services with directory and identity management platforms.
• Provide advanced administration and Tier 3 support for enterprise print and eFax services.
• Serve as an escalation point for print-related outages, performance issues, and complex technical incidents.
• Collaborate with technology vendors to address software, firmware, compatibility, and platform upgrade issues.
• Develop and maintain architecture diagrams, deployment standards, administrative procedures, support runbooks, and user documentation.
• Recommend process improvements and platform enhancements to support reliable and efficient print services.
• Collaborate with engineering and operations teams on infrastructure changes and deployments.
• Participate in an on-call rotation and provide escalation support as required.

Qualifications

• 3+ years of experience deploying, administering, and supporting PrintLogic or comparable enterprise print management solutions.
• Experience migrating traditional print server environments to direct IP printing solutions.
• Strong knowledge of printer driver technologies, including Type 3 and Type 4 drivers, PostScript, and PCL.
• Experience troubleshooting printer drivers and print-related issues across Windows and macOS environments.
• Experience integrating enterprise print solutions with Active Directory, Microsoft Entra ID, Okta, or other identity providers.
• Strong technical writing and documentation skills.
• Strong communication, presentation, troubleshooting, and problem-solving skills.
• This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Preferred Qualifications

• Experience supporting enterprise-scale print environments with large user and device populations.
• Experience supporting eFax platforms and related technologies.
• Experience working with multiple printer manufacturers and enterprise print management solutions.
• Knowledge of endpoint management and enterprise software deployment tools.