Post-Purchase Tech Product Manager (B2C Enterprise Platform) Remote CST/EST

Title: Post-Purchase Tech Product Manager (B2C Enterprise Platform)
Location: Remote CST/EST location
Duration: 6+ months
Compensation: $60-65
Work Requirements: , Holders, or Authorized to Work in the US

As the Post-Purchase Product Manager on our Customer Experience team, you will lead the strategy, development, and optimization of the post-purchase ecosystem. From order management and event updates to refunds, exchanges, communications, and self-service tools, you will partner closely with design, engineering, operations, and customer support to deliver a seamless and transparent experience after customers complete their purchase.
With B2C global scale and a diverse portfolio of events, the post-purchase experience is critical in helping manage orders, stay informed about event changes, and receive timely support when needed. You will design and iterate on solutions that serve millions of fans across platforms worldwide reducing friction, supporting operational workflows, and ensuring fans feel confident and cared for long after checkout.
In this role, you'll oversee the entire product lifecycle, from vision-setting and feature standardization to country-level rollout and continuous improvement. You will work with stakeholders across 20+ markets to deliver a modern, reliable, and fan-centric post-purchase journey.

• Leading the end-to-end product lifecycle: defining the strategy, building roadmaps, prioritizing requirements, coordinating delivery, and managing post-launch improvements.
• Designing and refining post-purchase workflows, including order management, event notifications, refunds/exchanges, ticket delivery, and fan self-service features.
• Developing clear and comprehensive business cases, competitive analysis, process documentation, and configuration guidelines.
• Owning delivery of features from concept to launch, partnering with Product, Design, Engineering, Operations, Support, Marketing, and Finance.
• Creating rollout plans and working cross-functionally to introduce new tools, services, and optimizations across global markets.
• Analyzing product performance using qualitative and quantitative data, identifying opportunities to improve customer satisfaction, reducing operational overhead, and increasing adoption.
• Collaborating with customer service and operations teams to ensure tools meet real-world needs and support scalable workflows.

• 3-5+ years of product management experience in a technology-focused or consumer-facing business.
• Experience working with mobile-responsive websites or B2C platforms with high transaction volume.
• Proven ability to translate business and operational needs into clear product requirements, documentation, and workflows.
• Experience in agile product management methodologies, including PI planning.
• Strong communication and stakeholder management skills, especially when working with global and remote teams.
• Experience collaborating with customer service, operations, marketing, legal, and account management throughout the product lifecycle.
• Ability to quickly learn and understand complex systems, technical architecture, and how data flows across platforms.
• Strong organizational skills with the ability to manage multiple priorities and deliver on time.
• Bachelor's degree required; advanced degree in business, computer science, or design preferred but not required.

• Energetic and able to break down complex problems into clear, manageable components.
• Proactive, collaborative, and solutions-oriented someone who thrives in cross-functional environments.
• Excellent communication skills, both written and verbal, with an ability to influence and build relationships.
• Highly analytical with strong attention to detail.
• Comfortable navigating ambiguity and proposing structured solutions.
• Curious, technically confident, and eager to understand how systems work end-to-end.
• Results-driven with a focus on delivering quality, scalable solutions.
• Adaptable, able to shift priorities quickly, and comfortable working in fast-paced environments.
• A true team player with a "can-do attitude and ownership mindset.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions Privacy Policy and INSPYR Solutions AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.