PLM Process and BOM Governance SME

Description

We are looking for an experienced PLM Process and BOM Governance SME to support business analysis efforts for a long-term contract opportunity in Cincinnati, Ohio.

This role focuses on strengthening product lifecycle and bill of materials governance through thoughtful process evaluation, documentation oversight, and collaboration with cross-functional teams.

The ideal candidate brings a structured approach to identifying operational gaps, working within Agile environments, and helping teams improve service-related workflows and decision-making.

Responsibilities

• Evaluate current PLM and BOM governance practices to identify inefficiencies, risks, and areas for improvement across business processes.
• Partner with stakeholders to gather business needs, analyze workflow challenges, and translate findings into clear recommendations and actionable plans.
• Review business and process documentation to confirm accuracy, consistency, and alignment with governance standards.
• Support Agile Scrum teams by clarifying requirements, refining priorities, and contributing to iterative planning and delivery activities.
• Conduct gap analysis to compare existing operations against desired business outcomes and governance expectations.
• Work with customer service and operational teams to understand support-related process impacts and help improve service effectiveness.
• Prepare well-structured analysis materials, summaries, and decision-support documents for business and project stakeholders.

Requirements

• Proven experience in business analysis within process improvement, governance, or operational support environments.
• Strong understanding of PLM-related processes and bill of materials governance concepts.
• Hands-on experience performing gap analysis and documenting business needs, workflows, and recommendations.
• Ability to review and organize documentation with a high degree of accuracy and attention to detail.
• Experience working in Agile Scrum settings and collaborating with cross-functional teams.
• Familiarity with customer service or call center business processes is preferred.
• Strong communication skills with the ability to present findings clearly to stakeholders.

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