Platform Architect

Remote

Our client seeks a ServiceNow Platform Architect to lead architecture, governance, and strategic evolution of the enterprise ServiceNow platform. The role defines platform direction, ensures scalable and secure implementations, and aligns business and IT to maximize platform value. The architect will drive platform strategy and standards, guide complex solution design, improve platform health and operations, and mentor engineering teams.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $100.00 to $110.00/hr. w2

Responsibilities:

• Define and evolve the enterprise ServiceNow architecture vision and roadmap.
• Translate business priorities into scalable platform design patterns and reference architectures.
• Ensure alignment with enterprise architecture, data, AI, and integration strategies.
• Evaluate new capabilities such as Now Assist and GenAI and drive adoption aligned to outcomes.
• Establish and enforce platform guardrails, design standards, and development best practices.
• Advance platform governance across intake, design review, and release standards.
• Ensure secure, compliant delivery aligned to SOX, audit, and enterprise SDLC practices.
• Serve as architectural authority for key decisions and exception management.
• Lead architecture for complex, cross-functional ServiceNow solutions.
• Partner with Product and Engineering to co-own epics and solution outcomes.
• Enable reuse through shared services, integrations, and platform accelerators.
• Ensure solutions meet non-functional requirements including security, scalability, and performance.
• Drive platform reliability, observability, and performance optimization.
• Define and oversee SLAs/SLOs, monitoring, and proactive health scanning.
• Manage technical debt, upgrade strategy, and lifecycle planning.
• Promote operational stability and continuous improvement.
• Mentor engineers and technical leads to elevate platform capability.
• Provide thought leadership on capabilities and limitations and influence stakeholders.

Experience Requirements:

• 8+ years in enterprise platform engineering or architecture.
• 4-5+ years deep ServiceNow experience across multiple modules such as ITSM, CSM, HRSD, and ITOM.
• Proven ability to define platform strategy and architecture at enterprise scale.
• Strong understanding of integration patterns, security models, and enterprise architecture frameworks.
• Proficiency in ServiceNow development and architecture including Flow Designer, custom apps, and integrations.
• Strong foundation in JavaScript, REST APIs, and authentication protocols such as OAuth and SAML.
• Experience with DevSecOps practices including CI/CD, automated testing, and code quality.
• Familiarity with platform observability, performance analytics, and health metrics.
• Ability to bridge business strategy and technical execution with strong communication and influencing skills.
• Passion for customer-centric design and platform simplification with demonstrated ability to lead through influence.
• Preferred certifications: ServiceNow CSA, CAD, and one or more CIS certifications such as ITSM, CSM, HRSD, ITOM, or GRC.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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