Performance Analyst

Title – Performance Analyst

Location: London, UK - Remote and as per business needs

Eligibility – 5 years unbroken residency / Minimum 5 years of continuous UK residency

Rate – GBP : 280 per day (Inside IR35)

Must be UK Citizen

Responsibilities

• be responsible for the performance analysis in your given area
• help the project team measure and assess outcomes (for example, what good looks like and how it will be measured)
• help to plan and ensure project delivery
• find opportunities to share information with the project team, community colleagues and others
• work independently, but know to seek guidance when necessary
• be adaptable in applying analysis techniques to new contexts, especially when acting as the sole representative for performance analysts on a project
• create a performance measurement framework for a project with the wider team, including identifying reporting requirements, advising on procurement, implementation and validation of tools to deliver against these requirements
• be responsible for the accuracy and quality of data and analysis, and how they are used
• be engaged with, and actively contribute to, the performance analysis community

Role Level

• This role level is most often performed at the Civil Service job grade of: HEO (Higher Executive Officer) SEO (Senior Executive Officer)

Skill Description

• understand and help teams to apply a range of techniques to analyse data and provide insight
• be proactive and present compelling findings that inform wider decisions
• apply innovative approaches to resolve problems

Communicating analysis and insight

• choose the appropriate medium to communicate findings
• shape and share communications relevant to the audience
• present analysis and visualisations in clear ways to both specialist and non-specialist audiences, with support
• give tactical recommendations based on your analysis and insight to inform decision making

Performance measurement

• participate in discussions determining which performance measurements are appropriate, with guidance from more experienced colleagues
• demonstrate experience in turning business needs and goals into performance measures

Quality assurance of data and analysis

• identify appropriate ways to collect, collate and prepare data
• decide if data and analysis is accurate and fit for purpose
• perform data preparation and cleansing with limited guidance
• undertake quality assurance processes
• peer-review colleagues’ outputs from data analysis to ensure quality

Technical understanding (performance analyst)

• show an understanding of the core technical concepts related to the role, and can apply them

Understanding analysis across the product life cycle

• understand how the needs of the team and product vary across the product life cycle
• ensure the team is measuring performance as appropriate for the relevant service standard phase
• manage the delivery of services or products at different phases
• plan and look at data requirements in future phases

User-centred analysis

• use quantitative and qualitative data about users to turn user focus into outcomes
• deliver analysis and information that addresses stakeholder needs and provides recommendations
• effectively collaborate with user researchers and other user-focused professions
• guide others on approaches to understand user stories

Working within constraints (performance analyst)

• identify, understand, communicate and work within constraints
• challenge the validity of constraints
• ensure that standards are being met
• show an understanding of security and data privacy