PeopleSoft Financials Production Support Analyst (Functional)/Remote/fulltime role

Functional Analysis

• Analyze complex business issues, identify root causes, replicate bugs in non-production environments, and collaborate with technical developers to design, test, and deploy functional fixes and enhancements.

PeopleSoft Application Module Coverage

• Provide day-to-day support and business process guidance across General Ledger (GL), Purchasing (PO), Inventory (INV), Accounts Payable (AP), Accounts Receivable (AR), Project Costing (PC), and Customer Contracts (CA).

Subject Matter Expertise

• Act as the internal SME for core PeopleSoft Financials modules, supporting business areas in the following: financial business process flows, financial reporting, auditing, security and financial calendar of events (month end close, quarter end close, year end close), and PeopleSoft best practices.

Stakeholder Collaboration & Relationship Building

• Build strong, trust-based relationships with business users, accounting teams, project leads, support team and IT peers to ensure seamless communication and aligned expectations.

Communications

• Keep Service Delivery Manager and Engagement Manager appraised of all progress, and any issues encountered. Foster an open dialog with other production support team members, client team members and business area end users.

Documentation & Reporting

• Utilize Microsoft Office Suite (Excel, Word, PowerPoint, Visio) to draft and/or update functional specifications, business process workflows, standard operating procedures (SOPs), knowledge base articles, and user training materials.

Testing & Validation

• Develop test scenarios, execute functional unit/system integration testing (SIT), and support business partners during User Acceptance Testing (UAT).