Pega CRM Tester

Key Responsibilities

• Execute testing for PEGA workflows, case types, business rules, and decision logic
• Perform end-to-end validation across PEGA UI, APIs, and backend systems
• Analyze logs and system behavior to identify and troubleshoot defects
• Collaborate with QA, development, and business teams for issue resolution
• Perform regression testing, UAT, and production validation
• Validate PEGA case lifecycle, assignments, and routing logic
• Test integrations between PEGA and external systems (APIs, databases)
• Verify data accuracy across PEGA UI, database, and downstream systems
• Validate business rules, decision tables, and data transforms in PEGA
• Monitor and validate queue processors, jobs, and background processes

Required Skills & Qualifications

• 1-3 years of QA testing experience in PEGA applications - Jr Level
• 3+ years of QA testing experience in PEGA applications - Mid Level
• 7+ years of QA testing experience in PEGA applications - Sr Level
• Strong understanding of PEGA workflows, case management, and business rules
• Experience with API testing (REST services, Postman)
• Strong SQL skills for data validation
• Experience with Python (automation or scripting)
• Experience with defect tracking tools (Jira)
• Healthcare domain knowledge is mandatory, including claims processing , member (eligibility, enrollment, benefits), authorization workflows, appeals and grievances
• Experience in validating PEGA integrations and case processing
• Strong communication and collaboration skills
• Detail-oriented with a strong quality mindset
• Experience working in Agile/Scrum environments
• Ability to work independently in a fast-paced environment
• Good AI Agentic experience in creating Agents(Mid and Sr level)

Good to Have

• Experience with PEGA testing tools or PEGA certification
• Experience with TOSCA Test Suite
• Experience with Playwright automation