Summary: The Pega Business Analyst role involves working remotely from Glasgow, UK, focusing on business analysis within a challenging project environment. The position requires strong communication skills, Pega experience, and the ability to engage with various stakeholders while delivering quality artifacts on time and within budget. Key responsibilities include creating user journeys, testing Pega solutions, and collaborating with cross-functional teams to meet business needs.

Key Responsibilities:

• Create customer/user journeys for critical business applications.
• Test Pega solutions to ensure they meet requirements and are fit for purpose.
• Assist in the preparation of user and system test plans.
• Gather and document business requirements and processes.
• Support configuration of Pega applications to meet business needs.
• Work closely with Pega developers to implement functionality.
• Facilitate workshops and meetings with stakeholders.
• Provide training and support to end users on Pega applications.
• Develop and maintain technical documentation including flowcharts and operational guidelines.
• Manage support model documentation and user lifecycle management documentation.
• Ensure traceability between agreed requirements and the completed design.

Key Skills:

• Strong communication skills.
• Pega experience.
• Experience with Confluence and Jira.
• Understanding of business analysis methodologies and documentation.
• Ability to manage relationships with business partners and third parties.
• Experience in delivering quality artifacts on budget and on time.
• Understanding of the Financial Services industry.
• Experience in process documentation and re-engineering.
• Ability to collaborate with cross-functional teams.
• Experience in providing training and support to end users.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other