Payments UAT & Implementation Manager - 100% Remote - CG
Posted 2 weeks ago by Empower Professionals
Negotiable
Undetermined
Remote
Remote
Summary: The Payments UAT & Implementation Manager is responsible for overseeing the documentation, testing, and operational setup of payment processes within the Seaware reservation system. This role involves collaboration with various departments and external partners to ensure accurate and compliant implementation of payment solutions. The Manager plays a crucial role in minimizing risks and facilitating a smooth transition to the new platform. The position is fully remote, focusing on the Eastern and Central time zones.
Key Responsibilities:
- Lead and support requirements gathering for payment and financial services functionality, documenting detailed business and technical requirements related to payments, refunds, settlement, and downstream accounting impacts.
- Develop and maintain end-to-end process flows for payment authorization, capture, settlement, refunds, and reporting within the Seaware environment.
- Author detailed test scripts and support functional testing, integration testing, and User Acceptance Testing (UAT) to validate payment and refund use cases across channels.
- Partner with Technology teams and external vendors to support payment implementation activities, identify gaps, track issues, and assist with defect resolution.
- Support operational setup activities for Payments Acceptance, including Merchant Identifier (MID) setup, maintenance, and tracking across processors and payment methods. Create, update, and maintain Payments Acceptance team documentation, including Standard Operating Procedures (SOPs), job aids, and process guides, to reflect new payment, refund, and financial services processes introduced through the Seaware implementation.
- Review and validate payment-related technical requirements such as transaction routing, refund logic, tokenization, data flows, and reporting dependencies.
- Act as a liaison between Payments Acceptance, Accounting, Technology, Guest Services, and third-party providers to ensure alignment and readiness for go-live.
- Provide subject matter expertise on payment processing workflows, card network requirements, and processor rules as they relate to new system implementations.
- Maintain organized repositories for requirements, process flows, test scripts, and implementation documentation.
Key Skills:
- Experience in payments implementation and UAT processes.
- Strong documentation and requirements gathering skills.
- Ability to develop process flows and test scripts.
- Knowledge of payment processing workflows and financial services.
- Excellent collaboration and communication skills.
- Familiarity with technical requirements related to payment systems.
- Experience working with cross-functional teams and external vendors.
- Organizational skills for documentation management.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role: Payments UAT & Implementation Manager
Duration: 12 Months
Location: Remote (Only EST/CST)
Job Summary:
The Manager, Payments Implementation is responsible for supporting the documentation, testing, and operational stand-up of payment, refund, and downstream financial services processes as part of the Seaware reservation system implementation. This role focuses on requirements gathering ), as well as operational readiness activities for Payments Acceptance.
Working closely with Technology, Accounting, Guest Services, and external payment partners, this position ensures that payment solutions are implemented accurately, compliantly, and in alignment with business and operational requirements. The Manager plays a key role in enabling successful payment functionality, minimizing implementation risk, and supporting a stable transition to the new Seaware platform.
Duties & Responsibilities
- Requirements Documentation: Lead and support requirements gathering for payment and financial services functionality, documenting detailed business and technical requirements related to payments, refunds, settlement, and downstream accounting impacts.
- Process Flow Documentation: Develop and maintain end-to-end process flows for payment authorization, capture, settlement, refunds, and reporting within the Seaware environment.
- Testing & UAT Support: Author detailed test scripts and support functional testing, integration testing, and User Acceptance Testing (UAT) to validate payment and refund use cases across channels.
- Implementation Support: Partner with Technology teams and external vendors to support payment implementation activities, identify gaps, track issues, and assist with defect resolution.
- Payments Operational Readiness: Support operational setup activities for Payments Acceptance, including Merchant Identifier (MID) setup, maintenance, and tracking across processors and payment methods. Create, update, and maintain Payments Acceptance team documentation, including Standard Operating Procedures (SOPs), job aids, and process guides, to reflect new payment, refund, and financial services processes introduced through the Seaware implementation.
- Technical & Operational Review: Review and validate payment-related technical requirements such as transaction routing, refund logic, tokenization, data flows, and reporting dependencies.
- Cross-Functional Collaboration: Act as a liaison between Payments Acceptance, Accounting, Technology, Guest Services, and third-party providers to ensure alignment and readiness for go-live.
- Payments Subject Matter Support: Provide subject matter expertise on payment processing workflows, card network requirements, and processor rules as they relate to new system implementations.
- Documentation Management: Maintain organized repositories for requirements, process flows, test scripts, and implementation documentation.