Payments Operation Analyst
Posted 1 day ago by Randstad Technologies
£500 Per day
Inside
Remote
London, UK
Summary: The Payments Operation Analyst/Manager role involves supporting a creator monetization platform within a global digital organization, focusing on data, operations, and technology to enhance payment experiences. The position requires managing technical support queues, resolving complex payment issues, and driving process improvements through data analysis and collaboration with various teams. The role is remote and offers a contract of 6 months with potential for extension. The pay rate ranges from £379 to £517 per day, classified as inside IR35.
Key Responsibilities:
- Manage and prioritise technical support queues (Jira) related to creator payments, onboarding, and account issues
- Act as the primary escalation point for complex payout, tax, and eligibility issues
- Analyse trends and recurring issues using SQL and internal data sources
- Partner with Engineering, Product, Finance, and Legal teams to resolve operational challenges and improve platform performance
- Drive automation and process improvements, leveraging AI tools where appropriate
- Maintain playbooks, SOPs, and internal documentation to improve efficiency and reduce escalations
- Perform operational tasks including account updates, payment adjustments, and data corrections
Key Skills:
- Experience in technical operations, data analytics, or platform support within a large-scale tech or digital business
- Strong SQL skills with the ability to investigate and interpret data
- Experience working with ticketing systems such as Jira
- Exposure to payment systems, financial platforms, or monetization workflows
- Ability to identify patterns, draw insights, and influence technical improvements
- Strong stakeholder management and communication skills
- Experience working in fast-paced, high-growth environments
Salary (Rate): £517 per day
City: Remote
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Title: Payments Operation Analyst/ManagerLocation: Remote, England, UKContract: 6 months (Potential Extension)Payrate: £379 - £517 Per day Inside IR35
Overview
We are hiring a Technical Data & Operations Manager/Analyst to support a fast-scaling creator monetization platform within a global digital organisation. This role sits at the intersection of data, operations, and technology, ensuring a seamless payment experience for creators across podcasts, audiobooks, and digital content.
You will act as the central point of contact for complex payment and onboarding issues, combining hands-on problem solving with data-driven insights to improve systems and processes at scale.
Key Responsibilities
- Manage and prioritise technical support queues (Jira) related to creator payments, onboarding, and account issues
- Act as the primary escalation point for complex payout, tax, and eligibility issues
- Analyse trends and recurring issues using SQL and internal data sources
- Partner with Engineering, Product, Finance, and Legal teams to resolve operational challenges and improve platform performance
- Drive automation and process improvements, leveraging AI tools where appropriate
- Maintain playbooks, SOPs, and internal documentation to improve efficiency and reduce escalations
- Perform operational tasks including account updates, payment adjustments, and data corrections
Skills & Experience
- Experience in technical operations, data analytics, or platform support within a large-scale tech or digital business
- Strong SQL skills with the ability to investigate and interpret data
- Experience working with ticketing systems such as Jira
- Exposure to payment systems, financial platforms, or monetization workflows
- Ability to identify patterns, draw insights, and influence technical improvements
- Strong stakeholder management and communication skills
- Experience working in fast-paced, high-growth environments
Preferred Background
We are particularly interested in candidates from enterprise-scale technology or platform businesses or from big product based companies or similar organisations operating complex data and payment ecosystems.
This is urgent opportunity where the hiring manager is looking to interview asap.
If you are interested then apply with a copy of your CV or send your CV to khushboo .pandey @randstad .co .uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
