Summary: The Partner Engagement Excellence Expert will support the partner program across the EMEA and APJC regions, focusing on providing essential assistance to partners and internal teams. This role involves addressing partner inquiries, understanding the go-to-market strategy, and utilizing a case management tool for support cases. The position is remote and part of a long-term contract with a blue chip client, emphasizing proactive engagement and collaboration. Training will be provided to ensure effective use of the support tools.

Key Responsibilities:

• Provide support for the 360 partner program in the EMEA and APJC regions.
• Address partner-related questions and escalations.
• Understand and convey the client's go-to-market strategy.
• Utilise a case management tool to manage support cases.
• Deliver accurate and timely responses to partner inquiries.
• Engage proactively with partners to ensure understanding and engagement in the partner ecosystem.
• Collaborate with the support team based in the Americas.
• Participate in training and onboarding processes.

Key Skills:

• Expertise in partner programs and ecosystems.
• Strong customer service skills.
• Proficiency in business operations.
• Experience with project management.
• Competence in data entry.
• Effective communication skills.
• Ability to understand and engage with the partner ecosystem.
• Proactive approach to work.
• Willingness to participate in training sessions.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other