PACS Support Analyst (Remote, Contract)
Posted 2 days ago by Thor, Inc
Negotiable
Undetermined
Remote
Remote
Summary: The PACS Support Analyst role is a remote contract position focused on providing technical support for the Picture Archiving and Communication System (PACS) to radiology end-users. The analyst will troubleshoot and resolve system issues, document support activities, and collaborate with IT teams and stakeholders to ensure optimal system functionality. This position requires strong technical skills and the ability to assist non-technical users effectively. The role also involves training end-users and monitoring system performance for improvements.
Key Responsibilities:
- Provide technical support to radiology users, ensuring seamless system functionality.
- Troubleshoot, diagnose, and resolve PACS system issues.
- Address and resolve Level 1 and Level 2 support requests.
- Document support activities and troubleshooting steps in the ticketing system.
- Work closely with internal IT teams and vendors to escalate and resolve complex issues.
- Provide end-user training and guidance on system usage and troubleshooting.
- Collaborate with Radiology leadership and other departments for system integration.
- Monitor system performance and recommend improvements.
- Stay current on updates, patches, and enhancements to PACS systems.
Key Skills:
- Strong technical troubleshooting skills with a deep understanding of PACS and medical imaging workflows.
- Experience with system integration, networking, and database management.
- Ability to provide clear documentation of technical issues and resolutions.
- Strong customer service skills for assisting non-technical users.
- Ability to provide training and hands-on support during system implementations.
- Ability to work independently and manage multiple tasks efficiently.
- Familiarity with HL7, DICOM, and healthcare communication standards.
- Knowledge of HIPAA regulations and healthcare IT security best practices.
- Experience with Infinitt PACS system is a plus.
Salary (Rate): £64.00 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
PACS Support Analyst (Remote, Contract)
Are you a highly skilled and committed PACS Support Analyst ready to take on an exciting opportunity for growth and impact? Our client, a prominent healthcare provider, is seeking a PACS Support Analyst (remote, contract) who will be responsible for providing system support to radiology end-users, including radiology staff, radiologists, physicians and other stakeholders.
Your primary tasks will involve troubleshooting and resolving system issues related to the Picture Archiving and Communication System (PACS). The role will encompass both Level 1 and Level 2 support, as well as proper documentation of issues and resolutions.
Type: Contract, Remote
Start: May 2026
Position Description:
Provide technical support to radiology users, including radiology staff, radiologists, physicians and other key stakeholders, ensuring seamless system functionality.
Troubleshoot, diagnose, and resolve PACS system issues, ensuring minimal disruption to workflow and patient care.
Address and resolve Level 1 and Level 2 support requests.
Document support activities and troubleshooting steps in the ticketing system, ensuring accurate records of issues, solutions, and follow-up actions.
Work closely with internal IT teams and vendors to escalate and resolve more complex issues that require higher-level expertise.
Provide end-user training and guidance on system usage, best practices, and troubleshooting common issues.
Collaborate with Radiology leadership and other departments to ensure system integration and optimization for clinical and operational needs.
Monitor system performance, identify potential issues, and proactively recommend improvements.
Stay current on updates, patches, and enhancements to PACS systems, ensuring timely implementation and testing.
Requirements:
Strong technical troubleshooting skills with a deep understanding of PACS and medical imaging system workflows.
Experience with system integration, networking, and database management.
Ability to provide clear documentation of technical issues and resolutions.
Strong customer service skills, with the ability to assist non-technical users in understanding complex issues.
Ability to provide training and hands-on support during and after system implementations.
Ability to work independently and remotely while managing multiple tasks efficiently.
Familiarity with HL7, DICOM, and other healthcare communication standards.
Knowledge of HIPAA regulations and healthcare IT security best practices.
Experience working with Infinitt PACS system is a plus, but not a must.
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