Product Owner / Product Manager - Contact Center Modernization
Location: St. Louis, MO / Dallas, TX / New York, NY
Work Mode: Remote
Type: Contract
We are seeking a Senior Product Owner / Product Manager to lead a Healthcare Contact Center modernization initiative, including migration from Avaya/Genesys/Cisco to Amazon Connect.
Key Requirements:
- 7+ years of Product Management / Product Owner experience.
- 3+ years of healthcare payer contact-center experience required.
- Proven experience with Amazon Connect migration/modernization.
- Strong knowledge of IVR, voice, routing, CTI, and customer journeys.
- Experience with Amazon Connect, Lex, Lambda, and Contact Lens.
- Understanding of HIPAA, PHI, and healthcare security.
- Experience with Member Services, Provider Services, Care Management, or Utilization Management.
- Strong Agile/Scrum/SAFe, JIRA, and Confluence experience.
- Excellent stakeholder and vendor management skills.
Must Have: Healthcare Payer + Contact Center + Amazon Connect + Legacy Platform Migration.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Product Management
Seniority Level:
Senior