Summary: The role of Senior Oracle Cloud SCM Consultant involves providing professional support for Oracle Supply Chain Management to a diverse range of external clients. The consultant will manage service requests, perform root cause analysis, and oversee testing and implementation life cycles. This position requires strong expertise in cloud SCM and effective client relationship management. The role is remote, allowing for flexibility in work arrangements.

Key Responsibilities:

• Management of client Service Requests with Oracle, enhancing Oracle’s ability to provide a fix with rapid response time scales, and intelligent problem investigation.
• Performing root cause analysis and identify solutions that will prevent incidents from recurring.
• Management of testing and implementation life cycles, through to go live and client sign off.
• To be aware of latest functionality developments, identifying potential configuration opportunities that would benefit support customers.
• Management of change requests through the software development life cycle.

Key Skills:

• Strong cloud Supply Chain Management support and configuration experience.
• Good knowledge of OM, INV, O2C and PPM with OTL Integrations.
• Strong understanding of service management processes such as Incident Management, Problem Management and Change Management.
• Knowledge of Oracle Cloud Manufacturing is highly desirable.
• Proven ability to build and manage client customer relationships.

Salary (Rate): 600

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT