Oracle Service Cloud (Functional) Consultant

Summary: The Oracle Service Cloud (Functional) Consultant is responsible for leading the functional design and configuration of Oracle Service Cloud solutions. This role involves gathering customer requirements, configuring workflows, and supporting integrations with enterprise applications. The consultant will also conduct workshops, develop documentation, and facilitate training sessions to ensure successful implementation and user adoption.

Key Responsibilities:

• Lead Oracle Service Cloud functional design and configuration.
• Gather and analyze customer service and contact center requirements.
• Configure case management, workflows, business rules, and knowledge management.
• Conduct workshops, fit-gap assessments, and solution demonstrations.
• Develop functional specifications and business process documentation.
• Support Service Cloud integrations with OFS and enterprise applications.
• Lead functional testing and user acceptance activities.
• Facilitate training and change management sessions.
• Collaborate closely with business and technical teams.

Key Skills:

• Experience with Oracle Service Cloud configuration and design.
• Strong analytical and problem-solving skills.
• Ability to gather and document business requirements.
• Experience in conducting workshops and training sessions.
• Knowledge of case management and workflow configuration.
• Familiarity with integration processes and enterprise applications.
• Excellent communication and collaboration skills.

Salary (Rate): £48

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT