job summary
We are seeking an experienced Oracle Incentive Management (ICM) Support Specialist to join a high-performing engineering support team. In this role, you will act as a subject matter expert driving systemic issue resolution, functional configuration, and continuous application enhancement for critical enterprise operations.
location: Telecommute
job type: Contract
salary: $59.33 - 69.33 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities
- Identify, diagnose, and resolve functional and technical issues within Oracle Sales Cloud Incentive Compensation applications.
- Perform system configurations, root cause analyses, and application remediation.
- Partner with cross-functional teams and key client stakeholders to optimize system reliability and performance.
- Mentor team members and contribute to ongoing operational documentation and best practices.
qualifications
Bachelor's degree (BS) or higher in Computer Science, Information Technology, or a related field.
10+ years of experience in functional configuration and support of Oracle Sales Cloud Incentive Compensation (ICM).
10+ years of functional ERP configuration and application engineering support experience.
Demonstrated strength in complex IT troubleshooting and system incident resolution.
PREFERRED QUALIFICATIONS
Experience with Oracle Database Security.
Background supporting applications within the Financial Services sector.
Superior stakeholder communication and client-facing collaboration capabilities.
skills
enterprise software
Oracle
Oracle Database
Oracle Sales Cloud
Oracle ERP
high availability
Functional configuration
analytical
communication
strong leadership
troubleshooting
administration
business operations
diagnose
ERP systems
Financial services
maintenance
technical mentorship
issue diagnosis
collaboration skills
root cause analysis
Security
stakeholder management skills
streamline
technical documentation
IT support
IT troubleshooting
Application Support