Oracle HCM HelpDesk Functional Consultant

Overview

We are seeking an Oracle HCM Help Desk Functional Consultant to provide tier 2/3 functional support for the organization's Oracle Cloud HCM environment.

This role serves as a key point of contact for resolving end-user issues, troubleshooting configuration problems, and supporting ongoing HCM operations across modules such as Core HR, Payroll, Benefits, Absence Management, and Talent Management.

Key Responsibilities

• Serve as the functional escalation point for Oracle HCM Cloud help desk tickets, triaging and resolving issues related to Core HR, Payroll, Benefits, Absence, Compensation, and/or Talent modules
• Troubleshoot and resolve configuration, workflow, and data issues within Oracle HCM Cloud
• Partner with technical teams on integration, security, and reporting-related issues (OTBI, BI Publisher)
• Document root cause analysis and resolution steps in the ticketing system (ServiceNow, Remedy, or similar)
• Support system testing during quarterly Oracle patch/release cycles and regression testing
• Create and maintain knowledge base articles and standard operating procedures for common issues
• Collaborate with HRIS, Payroll, and IT teams to identify recurring issues and recommend process/config improvements
• Assist with user access/security role troubleshooting within Oracle HCM
• Provide occasional end-user training or job aids as needed

Required Qualifications

• 3+ years of hands-on functional experience supporting Oracle HCM Cloud (Fusion)
• Strong knowledge of at least 2 of the following: Core HR, Payroll, Absence Management, Benefits, Compensation, Talent Management
• Experience working help desk/ticketing queues in a production support capacity
• Familiarity with Oracle HCM security roles and self-service configurations
• Working knowledge of OTBI/BI Publisher reporting a plus
• Strong communication skills; ability to work directly with end users and translate technical issues into functional terms
• Experience supporting Oracle quarterly release testing cycles

Preferred Qualifications

• Oracle HCM Cloud certification(s)
• Prior experience in a shared services or corporate HR/IT support environment
• ServiceNow or similar ITSM tool experience
• Experience in [industry vertical, e.g., Financial Services, Healthcare, etc.]