Oracle HCM Help Desk Functional Consultant (Case Management)

Requirement details

Job Title: Oracle HCM Help Desk Functional Consultant (Case Management)

Location: Remote

Duration: 12+ Months

Responsibilities

• Implement and configure Oracle HCM Help Desk.
• Manage HR Help Desk and Case Management functionality.
• Configure case categories, queues, priorities and assignment rules.
• Handle case routing, escalation and resolution.
• Configure HR service requests and employee self-service.
• Manage case lifecycle and workflow configurations.
• Perform SIT, UAT and functional testing.
• Provide production support and troubleshoot issues.
• Coordinate with HR, business and technical teams.

Required Skills

• Oracle Fusion HCM Cloud.
• Oracle HCM Help Desk.
• Case Management experience.
• HR Service Requests and Case Routing.
• Functional Configuration and Testing.
• Implementation and Support Experience.
• Key Focus: Oracle HCM Help Desk, Case Management configuration, HR service delivery and employee support.