Oracle Fusion SaaS - Finance Functional 80 / Techno 20

Oracle Fusion SaaS - Finance Functional 80 / Techno 20

Posted 4 days ago by 1751440772

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Negotiable
Outside
Remote
USA
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Amazon Elastic Block Stores Business Process Finance General Ledger Java (Programming Language) Management Operations Management Oracle Application Frameworks (OAF) Software as a Service (SaaS) SQL (Programming Language) Support Engineering

Summary: The role is for a Techno-functional Support Professional specializing in Oracle Fusion SaaS Financial Applications, focusing on providing customer service support and resolving complex functional and technical issues. The position requires a blend of functional and technical expertise, particularly in financial modules, to drive issue resolution effectively. The candidate should possess strong problem-solving skills and customer interaction experience. This is a remote position with a duration of 12 months, starting ASAP.

Key Responsibilities:

  • Troubleshoot and resolve complex techno-functional problems.
  • Provide customer service support for functional and technical issues.
  • Diagnose, replicate, and resolve service requests.
  • Offer implementation advice to customers on Oracle EBS Financials.
  • Create and maintain documentation for various activities.

Key Skills:

  • Strong knowledge of Financial business processes and concepts.
  • Implementation/Support experience on EBS Financial Modules (GL, AP, AR, FA, IBY, PA, CST, ZX, PSA).
  • Hands-on experience in at least five EBS Financial Modules.
  • Expertise in SQL, PLSQL, Java, OAF, and Reports.
  • Strong customer interaction and service orientation.
  • Operations management and innovation orientation.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Description -

Oracle Fusion SaaS - Finance Functional 80 / Techno 20)

Location: REMOTE

Length: 12 months

Start: ASAP

Interview: Video

Position Overview:

Position is for a Techno-functional Support Professional, preferably with implementation background in SAAS Financial Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Functional/Technical Knowledge & Skills:

Must have good understanding of the following SAAS Financials 12.1.3 capabilities:

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:

  1. Strong Financials business processes knowledge and concepts.
  2. Implementation/Support experience on EBS Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.
  3. Must have hands on experience minimum in any of the following 5 modules - EBS Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.
  4. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle EBS Financials.
  5. Technically Strong with Expert Skills in SQL, PLSQL, Java, OAF, Reports
  6. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Financials.
  7. Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
  8. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities
  9. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

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