Oracle Field Service Cloud (OFSC) Consultant B2B

Oracle Field Service Cloud (OFSC) Consultant B2B

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Automation Business Requirements Capacity Management Cloud Computing Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Data Mapping E-Business Extensible Markup Language (XML) JSON Key Performance Indicators (KPIs) Management Mapping Software Oracle Field Service Scheduling Solution Architecture Stakeholder Management User Acceptance Testing (UAT) Workflow Automation Workflows

Summary: We are looking for an experienced Oracle Field Service Cloud (OFSC) Consultant with expertise in B2B service operations to drive our field service transformation initiative. The role requires hands-on experience in implementing and optimizing OFSC solutions while collaborating with global teams. The ideal candidate will be adept at analyzing business requirements and translating them into effective OFSC configurations. Strong communication and stakeholder management skills are essential for success in this position.

Key Responsibilities:

  • Lead or support the implementation and configuration of Oracle Field Service Cloud (OFSC) for B2B service operations.
  • Analyze business requirements and translate them into scalable OFSC solutions.
  • Configure OFSC entities including Activities, Resources, Routing, Quota, Capacity, and Business Rules.
  • Integrate OFSC with Oracle Service Cloud, ERP, CRM, or other enterprise systems using REST/SOAP APIs.
  • Design and implement workflow automation and custom integrations to enhance service delivery efficiency.
  • Conduct workshops, user training, and support UAT (User Acceptance Testing) sessions.
  • Provide ongoing technical and functional support during deployment and post-go-live phases.
  • Collaborate closely with business stakeholders, project managers, and technical teams to ensure on-time delivery and system alignment with business goals.
  • Produce detailed design documents, solution architecture diagrams, and configuration guides.

Key Skills:

  • 4-6 years of hands-on experience with Oracle Field Service Cloud (OFSC) implementations.
  • Strong B2B service domain knowledge, particularly in scheduling, dispatching, and workforce management.
  • Experience integrating OFSC with other Oracle CX or ERP modules (e.g., Oracle Service Cloud, Oracle Fusion, or E-Business Suite).
  • Proficiency with REST/SOAP APIs, JSON, XML, and data mapping for integration.
  • Strong understanding of routing logic, capacity management, and field service KPIs.
  • Ability to work independently in a remote setting and manage multiple priorities.
  • Excellent communication and stakeholder management skills.
  • Willingness to travel as required (client meetings, workshops, or onsite project phases).

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
About the Role:
We are seeking an experienced Oracle Field Service Cloud (OFSC) Consultant with a strong background in B2B service operations to support our field service transformation initiative. The ideal candidate will have hands-on experience implementing, configuring, and optimizing OFSC solutions to meet complex business requirements, along with the ability to collaborate effectively across global teams.
Key Responsibilities:
Lead or support the implementation and configuration of Oracle Field Service Cloud (OFSC) for B2B service operations.
Analyze business requirements and translate them into scalable OFSC solutions.
Configure OFSC entities including Activities, Resources, Routing, Quota, Capacity, and Business Rules.
Integrate OFSC with Oracle Service Cloud, ERP, CRM, or other enterprise systems using REST/SOAP APIs.
Design and implement workflow automation and custom integrations to enhance service delivery efficiency.
Conduct workshops, user training, and support UAT (User Acceptance Testing) sessions.
Provide ongoing technical and functional support during deployment and post-go-live phases.
Collaborate closely with business stakeholders, project managers, and technical teams to ensure on-time delivery and system alignment with business goals.
Produce detailed design documents, solution architecture diagrams, and configuration guides.
Required Skills & Qualifications:
4 6 years of hands-on experience with Oracle Field Service Cloud (OFSC) implementations.
Strong B2B service domain knowledge, particularly in scheduling, dispatching, and workforce management.
Experience integrating OFSC with other Oracle CX or ERP modules (e.g., Oracle Service Cloud, Oracle Fusion, or E-Business Suite).
Proficiency with REST/SOAP APIs, JSON, XML, and data mapping for integration.
Strong understanding of routing logic, capacity management, and field service KPIs.
Ability to work independently in a remote setting and manage multiple priorities.
Excellent communication and stakeholder management skills.
Willingness to travel as required (client meetings, workshops, or onsite project phases).
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