Oracle ERP Cloud Financials Customer Support Lead
Posted 4 days ago by Next Level Business Services, Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The Oracle ERP Financials Cloud Lead Techno-Functional Analyst is a customer-facing role focused on supporting enterprise customers using Oracle Fusion Financials Cloud solutions. The position requires strong communication skills and extensive experience in post-production support, issue resolution, and customer success. The ideal candidate will act as a trusted advisor, helping to resolve complex business and application issues while ensuring high levels of customer satisfaction. This role emphasizes both functional and technical expertise in Oracle ERP Financials Cloud applications.
Key Responsibilities:
- Serve as the primary point of contact for Oracle ERP Financials Cloud customers.
- Provide proactive functional and technical support for Oracle Financials Cloud applications.
- Troubleshoot and resolve complex customer issues in production environments.
- Manage customer escalations and drive issues to resolution.
- Partner with Oracle Support, internal teams, and customer stakeholders to address business and application challenges.
- Act as a trusted advisor and advocate for customer needs.
- Identify risks, recommend solutions, and help customers maximize their Oracle Cloud investment.
- Support ongoing business process improvements and application enhancements.
- Create and contribute to tools, documentation, automation, and best practices that improve issue diagnosis and resolution.
- Provide leadership and guidance on Oracle ERP Financials Cloud functionality and solution design.
Key Skills:
- 12+ years of overall ERP Financials experience.
- 3+ years of Oracle ERP Cloud Financials implementation and/or support experience.
- Strong experience supporting Oracle Fusion Financials Cloud in production environments.
- Proven ability to troubleshoot functional and application-related issues.
- Experience serving as a customer-facing consultant, support lead, or trusted advisor.
- Strong understanding of Oracle applications from both functional and technical perspectives.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor's Degree or equivalent experience.
Salary (Rate): £90,000 yearly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Oracle ERP Financials Cloud Lead Techno-Functional Analyst (Customer Success / Support)
Location: Remote
Duration: 12+ Months
Overview
Client is seeking a highly experienced Oracle ERP Financials Cloud Lead Techno-Functional Analyst to support enterprise customers utilizing Oracle Fusion Financials Cloud solutions.
This is a customer-facing role requiring exceptional communication skills, strong Oracle ERP Financials Cloud expertise, and a proven background in post-production support, issue resolution, customer success, and business solution delivery.
The ideal candidate will have extensive experience supporting Oracle Financials Cloud environments while acting as a trusted advisor to customers, helping resolve complex business and application issues, mitigating risks, and ensuring the highest levels of customer satisfaction.
Key Responsibilities
- Serve as the primary point of contact for Oracle ERP Financials Cloud customers.
- Provide proactive functional and technical support for Oracle Financials Cloud applications.
- Troubleshoot and resolve complex customer issues in production environments.
- Manage customer escalations and drive issues to resolution.
- Partner with Oracle Support, internal teams, and customer stakeholders to address business and application challenges.
- Act as a trusted advisor and advocate for customer needs.
- Identify risks, recommend solutions, and help customers maximize their Oracle Cloud investment.
- Support ongoing business process improvements and application enhancements.
- Create and contribute to tools, documentation, automation, and best practices that improve issue diagnosis and resolution.
- Provide leadership and guidance on Oracle ERP Financials Cloud functionality and solution design.
Required Experience
- 12+ years of overall ERP Financials experience.
- 3+ years of Oracle ERP Cloud Financials implementation and/or support experience.
- Strong experience supporting Oracle Fusion Financials Cloud in production environments.
- Proven ability to troubleshoot functional and application-related issues.
- Experience serving as a customer-facing consultant, support lead, or trusted advisor.
- Strong understanding of Oracle applications from both functional and technical perspectives.
- Excellent communication, presentation, and stakeholder management skills.
- Bachelor''s Degree or equivalent experience.
Preferred Oracle Financials Modules
- General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Fixed Assets (FA)
- Cash Management (CM)
- Expenses
- Financial Reporting
Preferred Experience
- Oracle Customer Success Services (CSS)
- Oracle Consulting
- Oracle Managed Services (AMS)
- Oracle Production Support
- Oracle ERP Cloud Implementations
- Incident Management and Root Cause Analysis
- OTBI
- BI Publisher
- FBDI
- Oracle Integration Cloud (OIC)
- SQL and Reporting Tools
Ideal Candidate
The successful candidate will combine:
- Deep Oracle Fusion Financials functional expertise
- Strong production support and troubleshooting experience
- Customer Success / Managed Services background
- Excellent communication and stakeholder management skills
- Ability to operate as both a business advisor and techno-functional consultant
This role is approximately 60-70% Functional and 30-40% Technical, with a strong emphasis on customer engagement, issue resolution, and post-sales support.