As needed basis positon for 250 hours for one year
Schedule of deliverables : Application support resources can be utilized, as needed, anytime during the year.
Ability to provide skilled resources to assist the Oklahoma State Department of Health (OSDH) in supporting the Oracle Enterprise Performance Management (EPM) applications on an on-going basis. Preferably with a single point of contact for the OSDH EPM administrators for questions and to resolve issues with the Oracle application. Ability to provide technical and functional expertise as requested and ensure timely resolution of technical and functional issues.
Will provide on-going technical support and resources for the Oracle Enterprise Performance Management (EPM) application.
Answering of help tickets or other similar requests submitted by OSDH in a reasonable time frame. Possible report creation within the Oracle Enterprise Performance Management (EPM) application. Need to provide a weekly status report to OSDH following weeks in which support hours are incurred, in order to mutually track the balance of remaining hours.