Oracle EPM Application Support Specialist III

Key Responsibilities

• Provide ongoing technical and functional support for Oracle Enterprise Performance Management (EPM) applications.
• Serve as a primary point of contact for OSDH EPM administrators regarding application-related questions, support requests, and issue resolution.
• Troubleshoot, analyze, and resolve technical and functional issues affecting Oracle EPM applications.
• Work closely with business users and system administrators to understand application requirements, identify problems, and recommend appropriate solutions.
• Analyze business and system requirements and translate them into functional and technical specifications.
• Perform application maintenance, enhancements, configuration support, and troubleshooting as required.
• Monitor application performance and identify opportunities to improve system reliability, efficiency, and usability.
• Develop and execute appropriate testing procedures, including functional, integration, regression, and user acceptance testing, as applicable.
• Document technical issues, resolutions, application changes, and support procedures.
• Provide technical guidance and functional assistance to OSDH administrators and other stakeholders.
• Coordinate support activities and ensure issues are addressed within agreed timelines.
• Work independently on assigned application support and development activities while maintaining effective communication with OSDH stakeholders.

Required Qualifications

Candidates must meet the applicable Oklahoma Information Systems Applications Specialist III (B51C) education and experience requirements through one of the following pathways:

Option 1 – College Education

• Completion of at least 12 semester credit hours in Computer Science or Management Information Systems from an accredited college or university.
• At least three additional years of experience in applications development and analysis.

Option 2 – Vocational or Technical Education

• Completion of at least 156 hours of vocational or technical education resulting in certification in applications development.
• At least three additional years of experience in applications development and analysis.

Option 3 – Equivalent Combination

• An equivalent combination of education and experience, with one year of applications development experience substituting for the required education.
• At least three additional years of experience in applications development and analysis.

Required Knowledge, Skills and Abilities

• Knowledge of computer technology, application development methodologies, and programming concepts.
• Understanding of application architecture, coding processes, and information security measures.
• Ability to analyze business and technical requirements and translate them into appropriate application solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to develop, execute, and interpret application testing procedures.
• Ability to review technical specifications, system documentation, and technical manuals.
• Understanding of application maintenance, system enhancements, and production support processes.
• Ability to work independently and manage multiple support activities.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with business users, technical teams, and application administrators.

Preferred Qualifications

• Hands-on experience supporting Oracle Enterprise Performance Management (EPM) applications.
• Experience providing technical and functional support for enterprise-level Oracle applications.
• Experience troubleshooting application issues and coordinating resolutions with system administrators and stakeholders.
• Experience in application maintenance, system enhancements, testing, and production support.
• Experience serving as a primary support contact for business application users.

Work Arrangement and Engagement

• Work Location: 100% Remote / Virtual.
• Duration: Initial 12-month contract.
• Extension: Option to renew for one additional year.
• Schedule: Full-time engagement, subject to client requirements.