Oracle EBS R12 Financials L3 Functional Consultant

Key Responsibilities

• Remote but as per client requirement travel to Dallas TX paid by client
• Act as L3 functional escalation point for Oracle EBS R12 R2R related modules.
• Troubleshoot complex integration issues, reconciliations, consolidation, translation, new ledger set ups and legal entity set ups.
• Analyse and resolve medium to complex functional issues that cannot be resolved by L2 support.
• Perform root cause analysis (RCA) for recurring issues and support permanent fixes.
• Monitoring, coordinating and guiding team to control the number of open tickets.
• Resolve functional break-fix calls either permanently or by workarounds.
• Handle issues related to data in the production instance.
• Follow up on SRs, patches, and issues to ensure resolution
• Conduct training for power users on the application and support functionalities.
• Working with the client and gathering the functional requirement for enhancements.
• Conduct root cause analysis and error detection/correction
• Provide 24/7 in-person or Zoom support for priority / critical day-to-day operational issues.
• Provide 24/7 in-person or Zoom support for month-close activities
• Monitor integrations for data leakage and error handling
• Perform smoke testing after planned/unplanned system outages to ensure stability
• Resolve functional issues related to Oracle E-Business Suite related to R2R cycle.
• Responsible for maintaining the client SLAs.

Key Requirements and Technology Experience

• Bachelor s degree in IT, Computer Science, or equivalent practical experience.
• 14-16 years of Oracle EBS R12 functional support experience.
• Strong handson expertise in:
• General Ledger and configurations.
• Deep understanding of endtoend financial process flows and accounting impacts.
• Deep knowledge of R2R data flow, tables, and integrations.
• Expertise with APIs, Interfaces and troubleshooting complex issues.
• Experience with Level 3 support, RCA, and solution governance.
• Excellent communication, problem-solving, and customer service skills.
• Work on site at the client office in hybrid model.
• Ability to work with cross-functional teams and escalate issues effectively.