Please attach two managerial level references with each candidate submittal, we will have to check the reference before submittal per the client request.
Also attach a copy of the candidate Visa/Driver's License when submitting
Required Skills
- Need to be down to work a weekend / on call shift once every 8 weeks
- Datapower
- MFT
- MQ
- IBM
- Production support
- Splunk
- EDI X12
- SQL
- Production Issue SEV 1, 2, 3, 4 triage
- Incident Management (ServiceNow, Jira)
Responsibilities
- Provide day-to-day operational support for production systems, helping maintain system stability and reliability.
- Perform real-time system monitoring and initial incident triage to identify, assess, and respond to production issues.
- Provide Level 1 technical support, troubleshooting system issues and determining appropriate escalation paths.
- Document production incidents, troubleshooting steps, and relevant system information to support issue resolution.
- Escalate production incidents to developers and other technical resources as needed, coordinating with available teams to facilitate timely resolution.
- Support production operations, including monitoring system processes, identifying potential issues, and communicating operational concerns.
- Assist with incident management activities, including tracking issues, communicating status updates, and supporting follow-up activities.
- Collaborate with developers, technical teams, and operational stakeholders to support system performance and reliability.
- Follow established operational procedures and support continuous improvement of production support processes.
- Work collaboratively within the operations support team to ensure consistent coverage and timely handling of production incidents.
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified