Operations Manager - Luxury Travel Industry

About the Role This is a full-time contractor position, working in Icelandic time. You’ll play a crucial role in supporting our high-end travel operations, ensuring that each journey we craft is seamless, customized, and delivered with excellence.

Work Mode This is a fully remote role, the job location can be worldwide. You’ll collaborate closely with our Iceland-based team and other remote colleagues, requiring excellent communication, high accountability, and flexibility.

• Oversee and execute travel operations for luxury tours, ensuring every itinerary is personalized, smooth, and exceeds client expectations
• Book activities, accommodations, and all travel-related services with meticulous attention to detail
• Communicate with tour guides and drivers to assign the most suitable personnel for each trip
• Coordinate company vehicles and allocate them efficiently according to the schedule and client profile
• Monitor trip execution, resolve unexpected situations in real-time, and provide quick solutions
• Continuously optimize operational procedures and proactively identify and solve any bottlenecks or issues
• Ensure every client touchpoint reflects our standard of excellence in service, style, and personalization
• Prepare operational budgets, forecasts, and track costs

Required Skills and Qualifications Technical Skills - Proficiency with digital tools like Excel, Zoho Sheets, and project/task management platforms (e.g., Zoho project) - Strong data management, analytical skills and maths skills. - Ability to handle large volumes of bookings, schedules, and logistics without errors - Familiarity with the travel industry systems and platforms is a plus Soft Skills - Exceptional English communication skills, both written and verbal - Outstanding organizational skills with the ability to juggle multiple priorities under pressure - Disciplined, reliable, and detail-oriented, with excellent follow-through - Fast thinker with the ability to make decisions quickly and accurately - Strong leadership and man-management abilities, with experience managing vendors, drivers, and guides - Proactive problem solver – you find answers before asking for help - Ability to handle stress, tight deadlines, and sudden changes with grace - Flexible with working hours and available to work long days during peak season - Creative and "think outside the box" mindset Bonus Qualities - Fluent in Icelandic, Spanish or Portuguese is a plus. - Experience in luxury travel, high-end hospitality, or event operations is highly desirable - A natural eye for subtle issues and a patient, detail-driven work ethic

Salary $36,000 - $48,000 per year, depending on experience and workload capacity.

How to Apply Please send your CV to jade@unknownnordics.is A cover letter is a plus.

Start date As soon As Possible

Who We Are? Unknown Nordics Luxury Travel is a premier Destination Management Company (DMC) based in Iceland, specializing in crafting bespoke luxury travel experiences across the Nordics, including Norway, Finland, and Iceland. Our mission is to deliver exceptional, tailor-made journeys that immerse travelers in the breathtaking beauty and rich cultures of these stunning destinations. From handpicked accommodations to exclusive excursions, we ensure that every detail is flawlessly executed to provide unparalleled service and unforgettable experiences. Our story began in 2018, and since then, we have grown into a dynamic, young, and highly energetic team driven by a shared passion for the luxury travel industry. We believe that true luxury lies in personalization, seamless service, and authentic experiences, which is why we go above and beyond to curate journeys that exceed expectations. We also operate Reykjavik Out Luxury Tour, our affiliated high-end tour operator, specializing in private luxury tours, premium vehicles, and expertly guided experiences. Reykjavik Out Luxury Tour is particularly renowned for offering the highest-rated Northern Lights tours in the world, providing guests with exclusive, well-planned aurora-chasing adventures that maximize their chances of witnessing this natural wonder in absolute comfort and style. As we continue to expand, we are looking for talented and passionate professionals to join our team. If you have a love for luxury travel, a commitment to excellence, and the drive to create extraordinary experiences for discerning travelers, we would love to hear from you.