Operations Executive
Posted 1 day ago by SN Travel
Negotiable
Undetermined
Remote
United Kingdom
Summary: The Operations Executive role at SN Travel involves managing end-to-end booking administration and customer queries for an independent travel agency specializing in Caribbean holidays. This hands-on position requires proven experience with GDS Amadeus and a strong attention to detail, as well as the ability to work independently in a fully remote environment. The role is offered on a fixed-term maternity cover basis for 9 to 12 months.
Key Responsibilities:
- End-to-end booking administration (flights, hotels, packages)
- Ticketing and amendments using GDS Amadeus
- Managing post-booking processes and supplier follow-ups
- Handling customer queries confidently by email and phone
- Ensuring accuracy across invoices, confirmations, and documentation
- Supporting the sales team to ensure smooth and timely conversions
Key Skills:
- Proven GDS Amadeus experience
- Previous experience in travel administration / operations
- High attention to detail and strong organisational skills
- Confident and professional when dealing directly with customers
- Comfortable working remotely and managing workload independently
- Experience using Dolphin (strong advantage)
- Knowledge of long-haul and leisure travel bookings
- Ability to work calmly under pressure and meet deadlines
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Company Description
SN Travel is an independent travel agency based in London with over 50 years of expertise in creating memorable travel experiences. Specializing in Caribbean holidays, SN Travel offers a comprehensive range of travel services, including cruise holidays, honeymoons, group trips, and family vacations. The agency takes pride in providing personalized, stress-free travel arrangements, ensuring customers enjoy a seamless journey from start to finish. Fully bonded with ATOL and IATA licenses, SN Travel also provides services like competitive flight and hotel bookings, car hire, travel insurance, and customizable holiday packages.
Role Description
We are looking for an experienced Operations Executive to join our team on a maternity cover basis (9/12 months ). This is a hands-on role requiring someone who can step in confidently with minimal training.
Key Responsibilities
- End-to-end booking administration (flights, hotels, packages)
- Ticketing and amendments using GDS Amadeus
- Managing post-booking processes and supplier follow-ups
- Handling customer queries confidently by email and phone
- Ensuring accuracy across invoices, confirmations, and documentation
- Supporting the sales team to ensure smooth and timely conversions
Essential Requirements (non-negotiable)
- Proven GDS Amadeus experience
- Previous experience in travel administration / operations
- High attention to detail and strong organisational skills
- Confident and professional when dealing directly with customers
- Comfortable working remotely and managing workload independently
Desirable
- Experience using Dolphin (strong advantage)
- Knowledge of long-haul and leisure travel bookings
- Ability to work calmly under pressure and meet deadlines
What We Offer
- Fixed-term maternity cover contract (9–12 months)
- Competitive salary (pro-rata if part-time)
- Fully remote working
- Supportive, experienced team and established processes