Roles and Responsibilities
- Monitor AMS operations, incidents, requests, problems, and changes.
- Track SLA, KPI, service performance, risks, and action items.
- Prepare operational reports, dashboards, and service review materials.
- Support governance meetings, meeting minutes, and follow-up actions.
- Coordinate with vendors, AMS teams, and key stakeholders.
- Maintain service documentation, application inventory, and knowledge repositories.
- Support resource onboarding/offboarding and project transition activities.
Skills and Experience
- 2-5 years in IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination.
- Understanding of ITIL processes - Incident, Problem, Change, and Request Management.
- Experience with SLA/KPI tracking and operational reporting.
- Experience coordinating AMS teams, vendors, and stakeholders.
- Familiarity with ServiceNow or similar ITSM tools.
- Strong communication, organization, documentation, and follow-up skills.
Nice to Have: Experience supporting global IT operations or enterprise application portfolios.
Project Details
- Location: India (Remote)
- Start Date: ASAP
- Contract duration: 3 months with possible extension
- Rate: USD/Day
- Language: English
Reference: CR/136667_1788857862
Date: 8 Sep 2026
Rate:
Not specified
Location:
India, Asia
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Project Management
Seniority Level:
Mid-Level