OpenText VIM Support Analyst

OpenText VIM Support Analyst

Posted 1 week ago by 1751374028

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Negotiable
Outside
Remote
USA
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Accounts Payable Agile Methodology Electronic Data Interchange Finance Optical Character Recognition (OCR) SAP Applications SAP Ariba ServiceNow Vim (Text Editor) Workflows

Summary: The OpenText VIM Support Analyst role involves providing operational support for a global VIM environment, focusing on system performance monitoring, troubleshooting, and incident resolution. The candidate will work closely with business and IT teams to ensure effective VIM workflows and user support. Strong customer service skills and urgency in issue resolution are essential for success in this position. The role is primarily remote, with potential collaboration with teams in Miami, Florida.

Key Responsibilities:

  • Monitor system functions, including inbound and outbound VIM integrations.
  • Troubleshoot and resolve incidents raised via ServiceNow within defined SLAs.
  • Provide user support and guidance on VIM navigation, workflows, and customizations.
  • Collaborate with business units such as Accounts Payable, Procurement, Finance, and Tax.
  • Raise and manage cases with third-party vendors including SAP and OpenText.
  • Support integration scenarios involving SAP Ariba, Fieldglass, and S/4HANA.
  • Contribute to system improvement projects and VIM workflow enhancements.

Key Skills:

  • 3+ years of experience in supporting or implementing OpenText VIM.
  • Strong knowledge of VIM workflows, configurations, and user navigation.
  • Familiarity with document integrations via email channels (OCR).
  • Excellent communication and customer service skills.
  • Ability to identify escalation paths and engage the appropriate teams quickly.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: OpenText VIM Support Analyst

Job Location: Remote

Interview: 1 and done

Job Duration: 6 Months Rolling



Overview:

We are seeking an experienced OpenText VIM Support Analyst to provide day-to-day operational support for a global VIM environment. This role involves monitoring system performance, troubleshooting issues, and resolving incidents in coordination with business and IT teams. The ideal candidate will be well-versed in VIM workflows, configurations, and user support, and demonstrate strong customer service and urgency in issue resolution.

Responsibilities:

  • Monitor system functions, including inbound and outbound VIM integrations.
  • Troubleshoot and resolve incidents raised via ServiceNow within defined SLAs.
  • Provide user support and guidance on VIM navigation, workflows, and customizations.
  • Collaborate with business units such as Accounts Payable, Procurement, Finance, and Tax.
  • Raise and manage cases with third-party vendors including SAP and OpenText.
  • Support integration scenarios involving SAP Ariba, Fieldglass, and S/4HANA.
  • Contribute to system improvement projects and VIM workflow enhancements.

Must-Have Skills:

  • 3+ years of experience in supporting or implementing OpenText VIM.
  • Strong knowledge of VIM workflows, configurations, and user navigation.
  • Familiarity with document integrations via email channels (OCR).
  • Excellent communication and customer service skills.
  • Ability to identify escalation paths and engage the appropriate teams quickly.

Preferred Qualifications:

  • Experience with EDI integrations (e.g., Ariba, Fieldglass).
  • Proficiency in English; Portuguese or Spanish is a plus.
  • Exposure to Agile methodologies is a plus.

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