OpenText Developer
Posted 2 weeks ago by 1758868219
Negotiable
Outside
Remote
USA
Summary: The OpenText Developer role involves real-time monitoring and resolution of EDI errors using OpenText, with responsibilities including ticket management in ServiceNow and communication with stakeholders. The position requires documentation of issues and resolutions, as well as adherence to response and resolution SLAs. The role is primarily remote and focuses on maintaining a knowledge base for EDI processes.
Key Responsibilities:
- Monitor, track, and resolve EDI errors in OpenText with documentation and trend analysis.
- Manage ticket queue in ServiceNow, performing root-cause analysis and updating tickets.
- Communicate EDI-related issues to internal and external stakeholders via email.
- Create issue resolution documentation and draft initial processes for knowledge base.
- Complete training and knowledge transfer within timelines with positive feedback.
- Ensure all ticket communication is completed within 48-hour response SLA.
- Complete all ticket resolutions within ServiceNow SLA.
- Prepare weekly slide decks on ticket counts and resolution times.
- Conduct monthly deep dives on root causes and corrective actions.
Key Skills:
- OpenText EDI
- EDI
- ABAP
- SAP
- ServiceNow
- Real-time monitoring and tracking
- Root-cause analysis
- Documentation skills
- Effective communication
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title; OpenText Developer
Work Location: Bolingbrook, IL 60440 ( Remote )
Contract duration ;6+ Months
Job Details:
Must Have Skills
Open text EDI, EDI, ABAP, SAP
Job Description/Skills
Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis.
Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal & external stakeholders around EDI related issues, primarily through ServiceNow platform.
Create issue resolution documentation (incident description, root cause, steps to resolve) For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase) Complete all training and knowledge transfer within timelines with positive feedback All ticket communication completed within 48-hour response SLA; All ticket resolution completed within ServiceNow SLA Weekly slide deck (close of business Friday): ticket counts, response/resolution times, top errors Monthly deep dive on root causes and corrective actions
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