Online Operations Agent

Summary: The Online Operations Agent will oversee scaled operations and workflows for live broadcasts across Meta's platforms, ensuring effective monitoring, troubleshooting, and collaboration with stakeholders. This role requires a strong technical background in broadcast operations and the ability to manage projects independently. The agent will also be responsible for proactive risk management and maintaining communication with technical teams. The position is remote and requires adaptability in a fast-paced environment.

Key Responsibilities:

• Monitoring of top-tier Live broadcasts
• Troubleshooting and escalation of issues
• Communication with Technical Analyst and engineering teams
• Review, triage, and investigation of problems (initial root cause analysis)
• Establishment and maintenance of strong cross-functional partnerships with key stakeholders
• Management of key projects independently from initiation through completion
• Proactive identification and mitigation of risks in project execution
• Provision of visibility to all deliverables, timelines, and issues through frequent status updates

Key Skills:

• Strong understanding of streaming technology and traditional broadcast technology
• Ability to troubleshoot and escalate issues effectively
• Strong communication and collaboration skills
• Adaptability and flexibility in fast-paced environments
• 2+ years of experience in video content operations or related industries
• Understanding of the Live broadcast environment and relevant software
• Experience working on a large cross-functional team
• Additional languages (French, Italian, Portuguese) are a plus

Salary (Rate): £56,992.00

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT