Online Community Manager
Posted 1 week ago by 1750565268
Negotiable
Outside
Remote
USA
Summary: The Online Community Manager will oversee the development and growth of virtual communities within the Digital Strategy and Engagement team at Robert Half. This role involves strategic planning, program management, and cross-functional collaboration to enhance member engagement and satisfaction. The Program Manager will also be responsible for data reporting and insights to drive continuous improvements in community initiatives. Ultimately, this position aims to align community efforts with organizational goals for success.
Key Responsibilities:
- Collaborate with stakeholders to define strategic direction and objectives
- Develop and execute engagement strategies to boost participation and retention
- Assess community needs to enhance member experiences
- Support goal setting and performance monitoring for community initiatives aligned with organizational success
- Manage a portfolio of projects ensuring alignment with overall goals
- Define project scope, goals, deliverables, and track milestones
- Oversee timelines, budgets, and cross-functional teams to ensure program success
- Monitor and report on key performance indicators (KPIs) and program progress
- Partner with marketing, content, and technology teams to enable smooth execution
- Foster teamwork, communication, and accountability across departments
- Serve as a liaison between the community team and other internal groups
- Collect and analyze community data to identify trends and support decision-making
- Create and maintain monthly reports and dashboards visualizing key metrics
- Collaborate with teams to ensure accuracy and alignment of reports with strategic priorities
- Present insights to stakeholders to drive continuous program improvements
- Monitor engagement metrics such as active users, posts, replies, and resource downloads
- Recommend strategic adjustments based on data insights
- Oversee daily operations of the community platform and associated tools
- Provide troubleshooting, vendor coordination, and platform training support
- Identify usability improvements to increase member satisfaction
- Guide community managers to deliver high-quality member experiences
- Track engagement metrics and member feedback to enhance satisfaction
- Propose initiatives to recognize and reward active contributors
- Community engagement and member retention
- Feedback and satisfaction scores
- Campaign effectiveness (e.g., participation in programs like Mentor Match or Volunteer Modules)
- Platform usability and support responsiveness
- Internal coordination and communication efficiency
- Quality and consistency of data reporting and actionable insights
Key Skills:
- Proven experience in program and project management with a focus on virtual communities or online engagement platforms
- Strong strategic thinking and analytical skills, with ability to translate goals into actionable plans
- Excellent verbal and written communication skills for effective collaboration
- Positive, proactive attitude and strong teamwork and interpersonal skills
- Self-starter mindset with ability to know when to escalate issues or seek guidance
- Ability to build trust and confidence with internal business partners
- Bachelor's degree in Business Administration, Marketing, Communications, or related field
- 3-5 years of experience managing digital programs
- Proficiency with portfolio management and collaboration tools
- Knowledge of virtual community management best practices and related technologies
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Detailed Description From Employer:
Program and Portfolio Management
Cross-Functional Collaboration
Data Reporting & Insights
Platform Management & Support
Member Support and Engagement
Support Key Performance Indicators (KPIs)
Requirements
Skills and Qualifications
Education and Experience
Innovation starts with people.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Description
Robert Half's client is looking for a Virtual Communities Program Manager to join the Digital Strategy and Engagement team. This role is essential in overseeing the development, implementation, and growth of virtual communities. The Program Manager will lead strategic planning, program management, cross-functional collaboration, community platform oversight, and member support efforts. By driving engagement and satisfaction within these communities, the Program Manager will help achieve organizational goals and ensure the success of virtual community initiatives.
Key Responsibilities
Virtual Community Strategy and Implementation
- Collaborate with stakeholders to define strategic direction and objectives
- Develop and execute engagement strategies to boost participation and retention
- Assess community needs to enhance member experiences
- Support goal setting and performance monitoring for community initiatives aligned with organizational success
Program and Portfolio Management
- Manage a portfolio of projects ensuring alignment with overall goals
- Define project scope, goals, deliverables, and track milestones
- Oversee timelines, budgets, and cross-functional teams to ensure program success
- Monitor and report on key performance indicators (KPIs) and program progress
Cross-Functional Collaboration
- Partner with marketing, content, and technology teams to enable smooth execution
- Foster teamwork, communication, and accountability across departments
- Serve as a liaison between the community team and other internal groups
Data Reporting & Insights
- Collect and analyze community data to identify trends and support decision-making
- Create and maintain monthly reports and dashboards visualizing key metrics
- Collaborate with teams to ensure accuracy and alignment of reports with strategic priorities
- Present insights to stakeholders to drive continuous program improvements
- Monitor engagement metrics such as active users, posts, replies, and resource downloads
- Recommend strategic adjustments based on data insights
Platform Management & Support
- Oversee daily operations of the community platform and associated tools
- Provide troubleshooting, vendor coordination, and platform training support
- Identify usability improvements to increase member satisfaction
Member Support and Engagement
- Guide community managers to deliver high-quality member experiences
- Track engagement metrics and member feedback to enhance satisfaction
- Propose initiatives to recognize and reward active contributors
Support Key Performance Indicators (KPIs)
- Community engagement and member retention
- Feedback and satisfaction scores
- Campaign effectiveness (e.g., participation in programs like Mentor Match or Volunteer Modules)
- Platform usability and support responsiveness
- Internal coordination and communication efficiency
- Quality and consistency of data reporting and actionable insights
Requirements
Skills and Qualifications
- Proven experience in program and project management with a focus on virtual communities or online engagement platforms
- Strong strategic thinking and analytical skills, with ability to translate goals into actionable plans
- Excellent verbal and written communication skills for effective collaboration
- Positive, proactive attitude and strong teamwork and interpersonal skills
- Self-starter mindset with ability to know when to escalate issues or seek guidance
- Ability to build trust and confidence with internal business partners
Education and Experience
- Bachelor's degree in Business Administration, Marketing, Communications, or related field
- 3-5 years of experience managing digital programs
- Proficiency with portfolio management and collaboration tools
- Knowledge of virtual community management best practices and related technologies
Innovation starts with people.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.