Onboarding Consultant

Join LeapXpert: Innovating the Future of Business Communication

At LeapXpert, we're revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance. As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security. Our mission is to transform workplace communication globally. We've been recognized as a Visionary in Gartner's Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding round—bringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications. This is just the beginning—we're growing rapidly and we're seeking passionate, talented individuals to join our team. This is your opportunity to work on impactful projects using cutting-edge technologies alongside driven innovators from around the world. Apply now to be part of something revolutionary!

Why join us

• Innovative Culture: Work at the cutting edge of business communication technology, with a product that’s changing the way Fortune 500 companies communicate.
• Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide.
• Global Team : Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.
• Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development.
• Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named a Gartner Cool Vendor.

About the role

Title: Onboarding Consultant - 6 Month Contract

Role Function: Customer Success

Reporting: Customer Success Lead

Hiring Location: EMEA Region, Remote

We are looking for an outstanding Onboarding Consultant to play a pivotal role in overseeing and helping our clients to onboard our platform successfully. You will be responsible for coordinating customer requirements, resources, and deliverables to ensure customers have all necessary details and are provided sufficient resources, so they are able to onboard on the platform efficiently. The ideal candidate will possess a strong technical background, excellent organizational skills, and exceptional communication abilities to effectively collaborate with cross-functional teams.

What You’ll Do

• Serve as the primary point of contact for clients during the onboarding process, establishing a trusted advisor relationship
• Collaborate with clients to ensure scope & business needs and adjust the onboarding process accordingly
• Lead onboarding calls and meetings with clients to provide product demonstrations, training sessions, and best practice recommendations
• Work closely with cross-functional teams, including Sales, Customer Success, and Product Development, to ensure seamless onboarding and alignment with client expectations
• Develop and maintain comprehensive onboarding documentation, training materials, and resources for clients
• Provide ongoing support and guidance to clients post-onboarding, addressing any questions, concerns, or issues that may arise
• Gather client feedback and insights to continuously improve the onboarding process and enhance the client experience
• Manage multiple Clients onboarding projects, ensuring goals are met

Technical Expertise:

• Strong understanding of SaaS products and technology, with the ability to effectively communicate technical concepts to non-technical audiences
• Collaborate with technical teams to assess feasibility, identify dependencies, and define technical architectures
• A good understanding of communication technologies, such as Messaging & voice would be advantageous

Communication and Stakeholder Management:

• Communicate effectively with stakeholders at all levels to provide updates on project status, milestones, and issues
• Manage stakeholder expectations and address concerns or requests in a timely and professional manner
• Act as a liaison between technical teams, product teams, and other stakeholders to facilitate alignment and collaboration
• Foster strong customer relationships: serve as an advocate to maximize the value of our solution wherever opportunities exist
• Demonstrate Excellence for Our Global Team: Champion company-wide culture of customer success
• Support all sales and customer service opportunities as required
• Drive new business growth through greater advocacy and reference-ability.

Required Skills and Qualifications

• Computer Science, MIS, or other IT-related degree
• 8+ years of PM experience focused on software deployments; proven experience driving large project deployments
• Solid understanding of the project delivery framework, as well as the Software Development Life Cycle (SDLC); PMP certification preferred
• Good working knowledge of various cloud solutions, software deployment tools, and industry certifications in TOGAF, PMP, MSFT, AWS, Cisco, and Google Technologies is advantageous.
• Excellent communication skills coupled with strong written and spoken English skills

Preferred Skills and Qualifications

• Experience working in a fast-paced, startup environment.
• Ability to wear many hats and juggle multiple priorities simultaneously.
• Experience in one or more of the following: Messaging Technologies, Telecom, SaaS, PaaS, Software Engineering, Security and Compliance Solutions

Our Values

• Curiosity: We’re curious and future-focused.
• One Team: We’re one team, in many colors.
• Customer–Driven : We’re obsessed with the customer.
• Integrity: We don’t compromise on the integrity.
• Excellence: We exemplify excellence

LeapXpert values diversity and inclusion as critical components of our culture and success. We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply. Please submit your resume for consideration.