NICE CXone Studio Developer
Location: Remote (occasional travel)
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public
Key responsibilities:
- Develop CXone Studio scripts, IVR and call flows
- Build ACD, queue, skills and routing logic
- Create reusable components using variables and branching
- Integrate Studio with REST APIs and web services
- Design normal and exception/failure paths for customer interactions
- Test through unit, integration and end-to-end testing, and support releases
Essential skills and experience:
- 4+ years in contact-centre, IVR, workflow or application development
- Strong, recent hands-on NICE CXone Studio development
- IVR and call-flow development, routing and queues
- REST APIs, web services, JSON and XML
- Tracing, debugging and error handling
- Source control, release management and deployment practices
Desirable:
- NICE CXone certification
- Public sector or regulated environment experience
One-stage interview process - please apply with your latest CV and day rate expectations.
Rate:
Not specified
Location:
United Kingdom
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Mid-Level