NICE CXone Solution Architect
Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public
A major public sector organisation is looking for a NICE CXone Solution Architect to own the end-to-end architecture of a complex NICE CXone contact centre implementation - from routing and IVR to digital, workforce management, integrations and telephony - and lead technical decisions across multidisciplinary teams.
Key responsibilities:
- Own end-to-end CXone solution architecture and design
- Design ACD, IVR, Studio and omnichannel routing solutions
- Shape digital engagement, WFM/WEM, quality and analytics capabilities
- Design CRM and enterprise integrations and telephony architecture
- Define non-functional design - security, resilience and performance
- Run workshops, produce design documentation and provide technical assurance
Essential skills and experience:
- 8+ years in contact centre/CCaaS architecture
- Strong, recent hands-on NICE CXone architecture and implementation
- ACD, IVR, CXone Studio and skills-based routing
- REST APIs, webhooks, CRM and enterprise integration
- SIP, VoIP and telephony architecture
- Excellent stakeholder communication and workshop facilitation
Desirable:
- NICE CXone certification
- Large-scale public sector contact centre experience
One-stage interview process - please apply with your latest CV and day rate expectations.
Rate:
Not specified
Location:
United Kingdom
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior