Job Summary
We are looking for an experienced NICE CXone Lead to lead the design, implementation, configuration, and support of cloud-based contact center solutions.
Key Responsibilities
- Lead NICE CXone implementation, configuration, and enhancement activities.
- Manage IVR, ACD, call flows, skills-based routing, and omnichannel capabilities.
- Integrate NICE CXone with CRM and enterprise applications using APIs.
- Troubleshoot platform issues and support deployments and production operations.
- Coordinate with business stakeholders and technical teams.
- Provide technical guidance and mentor team members.
Required Skills
- Strong hands-on experience with NICE CXone.
- Knowledge of IVR, ACD, routing, and contact center operations.
- Experience with NICE CXone Studio scripting and API integrations.
- Strong troubleshooting, communication, and leadership skills.
- Experience leading contact center implementation or support projects.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified