Nice CXone Developer

Nice CXone Developer

Posted 7 days ago by 1764658718

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Automation Cloud Computing Cloud Technologies Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Extensible Markup Language (XML) Interactive Voice Response JavaScript (Programming Language) JSON Key Performance Indicators (KPIs) Management Networking Basics Nice (Unix Utility) Performance Analytics RESTful API Scalability Scripting ServiceNow Software Development Technical Documentation Virtual Private Networks (VPN) Webhooks Web Services Workflows

Summary: The role of NICE CXone Developer requires an experienced professional with over 10 years of expertise in designing, developing, implementing, and supporting cloud-based contact center solutions. The candidate will focus on NICE CXone Studio scripting, API integrations, and optimizing contact center workflows. Responsibilities include developing IVR and ACD call flows, managing integrations with CRM platforms, and ensuring compliance and security in data transfers. The position emphasizes collaboration with cross-functional teams and adherence to industry best practices.

Key Responsibilities:

  • Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.
  • Build, test, and deploy CXone routing scripts, workflows, and automation processes.
  • Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.
  • Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
  • Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
  • Ensure secure data transfer and compliance across systems.
  • Configure users, skills, campaigns, call queues, and channel settings.
  • Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
  • Support workforce schedules, QM evaluations, and performance analytics.
  • Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
  • Perform system updates, enhancements, and ongoing optimizations.
  • Collaborate with cross-functional teams (Ops, QA, Network, Product).
  • Create technical documentation for scripts, integrations, and platform configurations.
  • Ensure solutions follow industry best practices for scalability, reliability, and security.

Key Skills:

  • 10-12+ years of hands-on experience with NICE CXone platform.
  • Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
  • Experience with REST APIs, JavaScript, JSON, XML.
  • Solid understanding of Omnichannel Contact Center operations.
  • Experience integrating CXone with CRM applications.
  • Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
  • Strong analytical and troubleshooting skills.
  • Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
  • Certifications in NICE CXone or cloud platforms (AWS/Azure).
  • Knowledge of VoIP, SIP, and telephony systems.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.

Key Responsibilities Solution Development

  • Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.
  • Build, test, and deploy CXone routing scripts, workflows, and automation processes.
  • Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.

Integration & API Work

  • Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
  • Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
  • Ensure secure data transfer and compliance across systems.

Platform Configuration

  • Configure users, skills, campaigns, call queues, and channel settings.
  • Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
  • Support workforce schedules, QM evaluations, and performance analytics.

Maintenance & Support

  • Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
  • Perform system updates, enhancements, and ongoing optimizations.
  • Collaborate with cross-functional teams (Ops, QA, Network, Product).

Documentation & Best Practices

  • Create technical documentation for scripts, integrations, and platform configurations.
  • Ensure solutions follow industry best practices for scalability, reliability, and security.

Required Skills & Qualifications

  • 10-12+ years of hands-on experience with NICE CXone platform.
  • Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
  • Experience with REST APIs, JavaScript, JSON, XML.
  • Solid understanding of Omnichannel Contact Center operations.
  • Experience integrating CXone with CRM applications.
  • Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
  • Strong analytical and troubleshooting skills.

Preferred Skills

  • Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
  • Certifications in NICE CXone or cloud platforms (AWS/Azure).
  • Knowledge of VoIP, SIP, and telephony systems.
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