NICE Cxone Consultant

NICE Cxone Consultant

Posted Today by New York Technology Partners

Apply
Negotiable
Undetermined
Remote
Remote
Apply
Amazon Web Services (AWS) Application Programming Interface (API) Artificial Intelligence Authentications Automation Cloud Computing Cloud Infrastructure Cloud Technology Extract Transform Load (ETL) Forecasting Full Stack Development Interactive Voice Response Management Middleware Natural Language Understanding Nice (Unix Utility) Salesforce Scheduling Speech Analytics SQL (Programming Language) User Provisioning WebRTC Web Services Web SQL Databases Workflows

Summary: The NICE Cxone Consultant role involves designing and maintaining NICE InContact solutions, automating call center workflows, and ensuring system health and performance. The position requires expertise in cloud infrastructure, contact center technologies, and development skills, particularly in API integration and full-stack development. This is a contract position based remotely in Fortmill, SC. The salary is dependent on experience.

Key Responsibilities:

  • Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
  • Build and automate call center workflows including writing call flows prompts and scripts
  • Ensure adherence to SDLC processes for all development and deployment activities
  • Develop and maintain APIs middleware and ETL jobs for system integrations
  • Implement automation for user provisioning skill assignment and policy management
  • Monitor system health troubleshoot issues and optimize performance
  • Ensure observability logging and proactive alerting for all critical components
  • Strong experience with Amazon Web Services AWS including exposure to Generative LLM technologies
  • Networking concepts and protocols such as WebRTC for voice and video
  • NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
  • Nexidia Speech Analytics Implementation and optimization
  • Workforce Management WFM Scheduling forecasting and intraday adjustments
  • Familiarity with tools like Quality Central
  • Natural Language Understanding NLU specifically Ophelia
  • Conversational AI and ASR tuning for improved customer experience
  • Integration with Salesforce and Dynamics
  • Development of ClicktoCall and Chat channels ensuring omnichannel experience
  • Fullstack development Frontend and Backend
  • Strong knowledge of SQL databases and data modeling
  • Experience with Postman for API testing and validation
  • Ability to build applications such as MultiFactor Authentication and Embedded Agent Workflows

Key Skills:

  • Experience with NICE InContact solutions
  • Proficiency in Amazon Web Services (AWS)
  • Knowledge of WebRTC and networking protocols
  • Familiarity with Nexidia Speech Analytics
  • Experience in Workforce Management (WFM)
  • Understanding of Natural Language Understanding (NLU)
  • Integration skills with Salesforce and Dynamics
  • Fullstack development capabilities
  • Strong SQL knowledge
  • API testing experience with Postman

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Title: NICE Cxone Consultant

Location: Fortmill, SC (Remote)

Position: Contract

JOB DESCRIPTION:

Design Development

  • Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
  • Build and automate call center workflows including writing call flows prompts and scripts
  • Ensure adherence to SDLC processes for all development and deployment activities

Integration Automation

  • Develop and maintain APIs middleware and ETL jobs for system integrations
  • Implement automation for user provisioning skill assignment and policy management

System Health Performance

  • Monitor system health troubleshoot issues and optimize performance
  • Ensure observability logging and proactive alerting for all critical components

Technical Expertise Required

Cloud Infrastructure

  • Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
  • Networking concepts and protocols such as WebRTC for voice and video

Contact Center Technologies

  • NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
  • Nexidia Speech Analytics Implementation and optimization
  • Workforce Management WFM Scheduling forecasting and intraday adjustments
  • Quality Management Familiarity with tools like Quality Central

AI NLU

  • Natural Language Understanding NLU Specifically Ophelia
  • Conversational AI and ASR tuning for improved customer experience

CRM Omnichannel

  • Integration with Salesforce and Dynamics
  • Development of ClicktoCall and Chat channels ensuring omnichannel experience

Development Skills

  • Fullstack development Frontend and Backend
  • Strong knowledge of SQL databases and data modeling
  • Experience with Postman for API testing and validation
  • Ability to build applications such as MultiFactor Authentication and Embedded Agent Workflows
Apply
Similar Jobs
Loading data...